Jason Mohan Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas

Woodlands, Tx

Responsible for all Infrastructure, Helpdesk, and System Operations at Katana Global.

Spring, Texas Area

Provide decisive leadership and direction for IT Department operations, strategic vision, and multi million annual budget. Hold full accountability for all technical infrastructures, IT service delivery, and 24/7 support for 1600+ users and daily operations across 8 locations. Evaluate, recommend, and drive on-time, within budget delivery of key projects focused on cutting costs and increasing systems/network capacity, uptime, and performance. Coordinate administration, maintenance, and upgrade of multi-platform enterprise technologies and environments. Oversee systems and server configuration, disaster recovery, business continuity, and information security. Ensure responsive hands-on and remote help desk support for all desktops, servers, hardware, and software. Monitor and ensure adherence to industry and government regulations. * Steered successful completion of numerous IT projects, aggressively meeting project milestones while managing tight deadlines and budget constraints.* Successfully transitioned entire service desk operation from outsourced provider to in-house function. * Delivered 34% increase in customer satisfaction. * Reduced initial ticket response time from 8 hours to 1 hour and ticket closure time from 3 business days to 1. * Lowered IT infrastructure/services cost by 35%.* Took initiative to introduce HIPAA and SOX best practices. * Routinely praised for improving processes, delivery times and service levels while reducing costs.

Houston, Texas Area

Consulting and forging new business relationships with small to medium businesses, and entrepreneurs. Providing consultation services to businesses looking to drive cost efficiencies by utilizing cloud services and solutions. Also a key investor in the commercial and residential real estate division of Bridge Lane Group.

Promoted through ranks to preside over enterprise-wide IT and data center operations, infrastructure, and systems supporting 21 sites and +4000 users. Headed design, implementation, administration, and maintenance of IT/infrastructure/network systems, software, hardware, and equipment. Oversaw administration and support of servers including Citrix, VMware vSphere, SQL, Blackberry Enterprise, Meditech, Affinity, and Exchange. Managed vendor negotiations, relationships, and SLAs. Ensured maximum availability of all applications, 24/7 network connectivity and security, and customer service excellence. Maintained highest levels of information security and compliance with HIPAA and SOX regulations. * Earned fast-track, successive promotions based upon consistently exceeding expectations for leadership, performance, technical acumen, and work ethic.* Formulated strategic deployment roadmaps for systems architecture, information security, service delivery, business continuity planning, and process streamlining. * Slashed equipment costs by more than $400,000.* Saved $250,000 in annual operating costs by migrating physical servers at 12 hospital campuses to a virtual vSphere infrastructure.* Triggered 70% reduction in helpdesk calls and $50,000 savings in annual labor costs through migration of server infrastructure at 12 hospitals from terminal server farm to a scalable and reliable Citrix environment. * Headed all phases of architecture consolidation and seamless technology integration following acquisition of new company, SCCI.

Bachelor'S Degree, Business Administration And Management, General

High School Diploma, Computer Science