Jason Molter Email & Phone Number

Appleton, Wisconsin, United States

Responsible for maintaining assigned client accounts for a pharmacy benefit management program. Assist client benefit managers and decision makers with account changes, benefit setup, compliance reporting, and member questions. Coordinate with various consultants and vendors externally to determine account changes for system implementation.-Assist with implementing large key accounts with ongoing support.-Assigned to primary day-to-day client duties on large existing accounts.-Manage business needs and system compliance for client accounts with over 500,000 total member lives.-Create custom reports and set routine schedules to produce and deliver those to stakeholders.-Provided report system and portal site demonstration for benefits managers.

Appleton-Oshkosh-Neenah Area

Responsible for creating and managing large-scale/complex implementation processes including system configuration and setup, data migration for a web-based DOT regulatory compliance management program, providing training and support to maintain client engagement, and acting as the principal liaison between client top-level decision makers and program managers. -Subject matter expert on a new large-scale key account start-up team. Developed and implemented new processes for back office site and mobile application on a new compliance program for Amazon account.-Developed standard operating procedures and customized settings to comply with client requirements.-Provided webinar training for client decision makers and new site system administrators.-Managed customer interactions to ensure client satisfaction and progression through a target launch date cycle.

Appleton-Oshkosh-Neenah Area

Responsible for handling new client implementations for compliance management program applications.-Coordinated with new clients to determine business needs for configuring account settings and setting goals.-Provided training webinars which ensured client engagement and satisfaction.-Liaison between Sales and client to improve customer satisfaction, account retention, and develop opportunities.

Appleton-Oshkosh-Neenah Area

Responsible for providing Level 2 support for an online transportation management program, providing internal support to Level 1 representatives, and providing follow-up, account management, and special billing requests. Assigned as direct contact liaison to several large key accounts with complex site setting structures, which involved overseeing issues, trends, and specific client requests.Provided training and coaching to new Level 1 Support representatives, including classroom instruction, side-by-side demonstration and internal help portal which provided support during a critical period of rapid staff growth and increased customer base demands.Created and conducted internal classroom training on topic-specific functions and new feature rollouts to increase product knowledge.Utilized a calm approach, subject expertise, and assurance of follow-up to resolve difficult and/or escalated client situations.

Appleton-Oshkosh-Neenah Area

Responsible for business-to-business commission-based sales for a safety management program, and conducting business-to-business outgoing contacts to consult with clients regarding workplace safety compliance needs.Maintained schedule for client presentations which involved keeping timeline during a trial period, and making routine client contact.Conducted webinar conferences which showcased product features to Safety Managers at medium to large companies, which led to negotiation and decision on purchase of platform solution.

Appleton, Wisconsin, United States

Responsible for assisting residential customers setting up new service, resolving billing inquiries, offering new products and services, handling error correction and quality assurance, and providing training for internet products.Participated as a member of the Resolution Team to effectively investigate and resolve special escalation issues.Created and conducted classroom training for primary representatives which aided in the ability to handle new products or procedures during customer interactions. Successfully mentored and guided frontline Help Desk associates to increase personal and professional growth. Provided expert and friendly explanation of product benefits to customers, which led to meeting sales quota objectives.

Appleton, Wisconsin, United States

Responsible for making commission-based sales and assisting customers in the Electronics department. Used training and product knowledge to lead sales for several months, build customer trust and increase business retention.Demonstrated eagerness to lead and increase product knowledge which earned the selection into the management training program.

Ripon, Wisconsin, United States

Responsible for preparing news items, maintaining station equipment and logs/records, assisting with board operation during morning show remote broadcasts, monitoring satellite programming and creating and recording commercials for the sales department.Observed, trained, and developed skills which earned appointment to solo shift operator responsible for overnight and weekend operations including on-air announcing, commercial spot recording, news story gathering, system programming, and event scheduling.