Jason Morhaus Email & Phone Number

Kennesaw, Georgia

• Provide internal/ external project management, technical expertise, software support and server setup and configuration• Daily working knowledge of Windows server 2008 R2 and 2012• Support internal and external email accounts, Exchange 2007, hosted Exchange and working with Exchange on SBS servers• Foundational knowledge of IBM AS400 and VMware ESXi 5.1• Network configurations/changes using Sonicwall firewalls and WAPs• Mobile phone and tablet support for end users• Maintains customer relationships through proactive communications • Accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis• Utilizes a ticketing system, Autotask, to track and document work efforts

Greater Atlanta Area

• Accountable for providing hands-on, remote desktop PC and telephony support to internal customers• Basic-to-advanced installation, configuration, repair and troubleshooting of the enterprise desktop platform• Engaged and worked with other departments to help resolve issues beyond the scope of my team• Provided documentation and tracking of work efforts in a ticket tracking system, Remedy

Kennesaw, Ga

• Responsible for fast quality support to 200 users internally and on job sites• Delivered hardware and software support via hands-on and remote desktop• Resolved support tickets in a fast and professional manner, using Footprints• Working knowledge of Windows XP and 7, Microsoft Office 2007/2010 and Windows Server 2008 R2

Greater Atlanta Area

• Accountable for providing hands-on, remote desktop PC and telephony support to internal customers• Basic-to-advanced installation, configuration, repair and troubleshooting of the enterprise desktop platform• Engaged and worked with other departments to help resolve issues beyond the scope of my team• Provided documentation and tracking of work efforts in a ticket tracking system, Remedy

Kennesaw, Georgia

• Works with a team responsible for installation, configuration, and maintenance of system hardware and software• Working knowledge of Windows server 2003/ 2008R2 ( Active Directory)• Identifies network issues and optimizes hardware placement and configurations• Diagnose and repair hardware and software problems

Lithia Springs, Georgia

• Computer programming and setup of M&M, CNC, and punch presses• Supervised and trained employees to produce quality products utilizing industrial machinery• Worked closely with other departments to ensure products are shipped to meet customer deadlines

Atlanta, Georgia

• Developed strong relationships with builders and homeowners• Managed and instructed employees on successful installation practices of hardwood, tile, marble and stone• Maintained a positive team environment to produce quality craftsmanship while adhering to strict deadlines

Kennesaw, Georgia

• Managed a team which tested and experimented new products to find better solutions to common problems in the flooring industry• Created a numbered rack system for multimillion dollar inventory control• Responsible for inventory, shipping and employee training• Collaborated and communicated with vendors and distributors daily, regarding price points and shipments

B.B.A. In Computer Information Security And Assurance, Information Security

Activities and Societies: AITP, Delta Sigma Pi

Associate Degree, Computer Information Security

Activities and Societies: Student chapter AITP