Serve as a Slate Captain for Slate CRM deployment and administration across all of University of Washington's three campuses and 600+ graduate programs. Deployed trainings and documentation for 3000+ active staff and faculty users for new CRM. Define and implement workflows for 550+ application types 40,000+ applicants on an annual basis. Maintained communications to stakeholders and cross-functional teams throughout the application lifecycle process, and advised best practices for application design, application processing, and review.Developed and deployed ticketing system and workflows to manage technical issues and enhance user experience.

I was part of the Amazon layoffs that affected 27,000 employees.

Program Manager for Allocation And Placement of Amazon's Global Student Program interns and direct hires.• Developed global roadmap for Allocation and Placement for Amazon's Student Program hires in AMER, APAC, LATAM, and EMEA. • Placed X0,0000 interns and Full-time hires across North America; partnered with recruitment teams to reduce SLAs for placement time by 20%.• Developed strategy for allocation and placement of Amazon’s Software Development Engineer industry hires for FY24 to allow Amazon to hire at-scale year-round, a projected X0% increase in volume.• Partnered with tech and data science teams to define KPIs, deploy reporting dashboards, and write narratives for internal allocation and placement tools and teams.• Document Captain for global yearly strategy document and led project management initiatives for Amazon's Global Allocation and Placement Strategy for Student Programs organization. • Partnered with Machine Learning Teams for placement at scale.

Supervised the admissions Operations team and the Credential Evaluations team. Member of the Admissions Leadership Team. • Implemented, designed and served as Slate CRM Captain and Product Owner for Seattle University.• End-to-end data owner of candidates throughout pipeline from inquiry to enrollment, X00,000 inquiries on a yearly basis.• Designed undergraduate applications, Summer Coursework and multiple scholarship applications across the university.• Designed reports to track KPIs and continuously work to improve business practices for staff and admissions counselors to meet recruitment goals.• Worked with campus partners and New Student Orientation to ensure student retention and onboarding experience, saving $5,000+ annually in external software costs. • Supervised 6 – 12 staff and students.

Co-chair for Seattle University’s Sullivan Leadership Scholarship, a highly selective leadership scholarship and the flagship admissions scholarship program at Seattle University. • Oversaw an interdisciplinary committee of 20+ staff and faculty led a process review of 650+ applications annually.• Doubled application pipeline through increased marketing efforts, and increased application pass-through rates by 1500bps through streamlining application requirements.• Led the re-design of our multi-stage application, essay, event, and interview process with lens toward diversity, equity, and inclusion.

Responsible for evaluation of academic documents, develops and implements operations specific to data management and reporting, oversees the Salesforce Customer Relationship Management (CRM) system and Enterprise Resource Planning (ERP) system for undergraduate admissions, and develops and implements online and social media content and proposed solutions for managing the online presence.• Oversee and coordinate all training for Operations Staff including trouble shooting, problem solving, and personnel issues. • Develops and implements solutions to solve highly complex issues relating to the admission and enrollment success of all undergraduate students throughout the student life cycle from prospect to enrollee.• Serves as liaison between undergraduate admissions and the Office of Information Technology, Institutional Research, and the Registrar’s office.• Designated School Official (DSO) to issue I-20s for international students.

• Migrated Admissions website to new Content Management System.• Implemented and maintained social media strategies to increase yield of accepted students; • Analyzed international enrollment data and prepared an international recruitment plan for Asia• Increased counselor efficiency by partnering with Institutional Research to design and deploy Datatec user application reports.• Salesforce CRM implementation; supervises three staff members.

Traveled extensively throughout Asia and Guam to represent SU graduate and undergraduate programs at university fairs and high schools;Visited high schools and colleges in Oregon; and California to talk to prospective students;Reviewed applications and managed and planned yield events.

Taught 270+ middle schoolers English,Developed curriculum for Mihara Board of Education.Acted as Cultural Liaison for the city.