Jason Palatucci Email & Phone Number

Washington, DC, US

Bethesda, MD

Bethesda, MD

Bethesda, MD

Bethesda, MD

Analyzed IssueView help desk tickets at United BioSource Corporation while providing user training and conducting all new-hire orientations. Managed Active Directory, set-up video conferencing using Tandberg devices, and encrypted laptops to comply with security SOPs. Used Blackberry Enterprise to deploy cellular devices. Configured Symantec Endpoint.

• Served as initial contact for all IT issues at Consulate Health Care both on-site and remote. Maintained Active Directory accounts, resolved internal application incidents, monitored and configured network devices..

Resolved support cases at EnableSoft by collaborating with end-users via telephone and WebEx to solve 95% of all issues within four hours of contact. Cases involved scripting logic, product licensing, implementation, and network permissions. Wrote technical briefs to document solutions within Salesforce. Trained customers to use software more efficiently.

As a team member at Oracle, provided global support for the Order Management module of E-Business Suite. Communicated directly with business customers around the world via an online service request system. Utilized web conferencing to diagnose issues and provide solutions. Followed diagnostic methodology to write technical reports and contribute to.