Jason Quon Email & Phone Number

San Francisco Bay Area

Provide support and risk mitigation within the business financing space. The SFS team at Square is responsible for safely providing funds to our customers to help them grow their businesses.Effectively solve customer inquiries via email using a CRM toolUnderstand escalation paths to effectively triage a seller’s needs based on where they are in the cycle.

San Francisco Bay Area

Effectively solve customer inquiries via phone and email using a CRM toolUnderstand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate riskAnswer customer questions regarding business documents or current loan informationMaintain or exceed established service level agreements and.

San Francisco Bay Area

Address both phone and email inquiries regarding negative account balances and educate Sellers on Recovery processReach out to Sellers with negative balances over $25k, focusing on recovering the most possible in SEV casesNegotiate with Sellers by providing various repayment options to resolve their negative balanceLead 3 Contractors enforcing performance.

San Francisco Bay Area

Served as a Seller Risk generalist, training on all non-fraud Risk areasConducted Credit Risk account reviews by analyzing financial statements, invoices, and contract language to determine a Seller’s credit risk, and make decisions based on findings Investigated sellers by researching online presence to verify their business model and customer satisfaction

San Francisco Bay Area

Project oriented duties to make the Dispute process better for merchantsAnswer inbound phone calls to assist the merchantChallenging dispute cases on behalf of merchant

San Francisco Bay Area

Assisting merchants through the Dispute/Chargeback process. Answering inbound phone callsResponding to merchant's inquiries through emails

San Francisco, CA

Monitoring subcontracted paratransit van service providers' performance and compliance with established contractual requirements, including performance standards.

Performed multiple job responsibilities throughout the dining service department such as: cashier, food preparer, food server, kitchen cleaner and dining room set-up

Delivered the annual lab assistant's reports to associatesBuilt and maintained positive relationships with over 10 managers and colleaguesCoordinated and facilitated daily external client and contact requests and meetingsUpdated the chemical inventory database, maintained glassware inventory and ordered general laboratory supplies

Trained in plant transformation from Agrobacterium into ArabidopsisPerformed safety procedures to maintain clean common laboratory area and facilitated a safe working environment.Maintained glassware inventory and preparation of sterile supplies for scientistsExtensively trained in all facets of design standard operating procedures and specialized.

Oakland, CA

St. Paul's Towers - OaklandResponsible for multiple roles in food preparation and service, and very flexible to needs or organization/residentsPrepared food and beverage for dinner servicePrepared, organized and delivered dinner to 100 residents Cleaned the kitchen and assisted with dining room set-upSkills

Bachelor Of Arts, Communication

Minor in Psychology

Education record

Completed General Education requirements