Jason Mueller Email & Phone Number

Massapequa, NY, US

• Responsible for company technical strategic direction for mobile point of sale, ecommerce, order management, loyalty, and merchandising systems
• Manage Development, Quality Assurance, and Product Configuration organizations
• Created Program Management, Release Management and Documentation teams
• Drove use of Scrum and Kanban to maximize efficiency and agility
• Created and managed relationships and escalations with partners and vendors (e.g. Verifone, Aurus, Adyen, First Data, Cybage, Xogito)
• Turned business goals into technical features

• Managed Development, Quality Assurance, and Configuration organizations
• Champion for service health initiatives
• Drove service-oriented development practices
• Led or approved architectural changes and enhancements
• Established QA automation goals. Secured funding for the necessary toolsets
• Removed SME silo’s and built a cross-trained organization

Redmond, Washington, US

• Managed Development, Program Management and Test organizations focused on the User Experience, Reporting, Quarantine and Spam notification feature sets for the Office 365 platform
• Owned the prioritization decisions for all initiatives including customer requests and service health
• Defined the organizational structure and implemented a model that allowed for the highest productivity on the most important projects
• Drove conversion from a traditional waterfall model to an agile cycle that supported rapid development and iterative releases
• Implemented initiatives to move testing away from problematic legacy test support in favor of active monitoring and production verification
• Helped drive design for a versatile, flexible reporting system

Redmond, Washington, US

• One of three senior leaders in charge of a functional organization that managed both an on-premises product line and 24x7, 365 cloud service, focused on mailflow, security and compliance, reporting into the CVP in.
• Customer satisfaction of cloud service at record highs as measured by the Customer Support Services organization
• Owned quality processes and procedures for all deliverables of the FFO organization. This included releases that shipped in Exchange, Outlook, SharePoint, and Bing products and services
• Increased the size and capability of the Test organization including the allocation of senior test leaders. Test strategy and quality initiative owner for an organization of ~70 people spread across locations on both.
• Identified strategies/tools to maximize defect discovery and quality of released product
• Set the talent strategy for the Test organization. Established relationships with vendor suppliers, negotiated contracts

Master Of Business Administration (M.B.A.), Business Computer Information Systems

Bachelor'S Degree, Computer Science