Jasonmunroe.ca https://jasonmunroe.caWorking with couples who want to improve their relationships and individuals who need to move forward with or without their current partner. I walk beside people and help them through very difficult times with discretion without judgement or drama. Worldwide Youth Mentoring. http://www.mentoringyoungadults.com/Working with teens and young adults having issues succeeding at school, communicating with adults and organizing their lives. Specialties: Anxiety, School failures, Video Game Addiction, Addictions, Anger Issues, Low Self-Esteem, Trouble Making Friends and Lack of Follow-Through

Techsdale was created to help youth express themselves through digital media and to diversify the tech sector by steering young people of various backgrounds into employability and entrepreneurship. Our mission is to help young people combine their voices, imagination, and experience with the required skills to find a foothold in the gaming & tech industries. TXDL is powered by the raw talent of our students, the determination of our mentorship team, and support from our business & community partners, which include Toronto Public Libraries, Humber College, Sandbox Inc., and LAMP.

Responsible for ensuring that all Enterprise Application Releases (planned and unplanned) followed the release process by planning, coordinating, monitoring and correcting issues pertaining to all the Release Management activities, across all applications within the Enterprise Application portfolio (over 400 applications).Planned, Communicated, Coordinated, Monitored and decided on the required Corrective Action if needed, throughout all stages of the releaseEnsured Test Environments are built and ready for use at the agreed upon timesEnsured that Test Scripts aligned with the requirements and were uploaded to the Test Tool prior to useEnsured that Test Data was understood and created (if possible) prior to use Created Test Execution Plan and communicated Daily Test Execution progressPlanned and delivered all required UAT Training sessions and completed all Test Tool Access requestEnsured that Release Scope activities were progressing, such that the various unscheduled items (defects and enhancements) are prioritized and scheduled into the proper release  Hosted Daily defect meeting during testing phasesObtained UAT Sign Off Hosted Release Meetings throughout Release Life CycleEngagement with Service Desk

-Lead for Automated Regression testing, Test planning and Execution-Lead for Quality assurance and Risk Mitigation-Mentored and coached Business and Quality analysts -Increased effectiveness of testing by developing the skills of team around testing and automation practices

-Plan, document and approve Release Scope -Lead for Automated Regression testing, Functional test planning and Execution-Lead for Quality assurance and Risk Mitigation-Used organizing and time management to manage release scope to completion

-Championed Quality Control initiatives (eliminated or mitigated all High and Medium GRC risks)-Functional Security and SOD responsibilities (GRC)-Oversight of functional security infrastructure-Coached functional team members on use of GRC, Change management tools and processes

-Lead for creation of Integration test Scripts and Quality Control for User Acceptance Testing -Supported Dunning functions from Blue Print through testing to Implementation-Implemented SAP IUT and supported through storm period post project

-Implemented and tested systems to support deregulation of gas supply-Negotiated deregulation process with other Utilities, Natural gas vendors and Regulator-Gathered information for customer care bench marking surveys-Provided documentation for court cases and consulted with our legal department as needed-Met with Business and Residential Customers who were not satisfied with customer service and found fair solutions to business process gaps and customer issues

-Special Projects - Improved overall customer satisfaction. Designed and implemented process improvements. Met with customers face to face to resolve escalated issues. -Trainer - Trained team members on new processes, systems and soft skills. -Collections - Made arrangements for payment with customers in arrears.Took initiative to reduced bad debt and skip traced customers to update customer information database. Lead initiatives using social programs to help customers who had barriers to making payment. -Senior Billing and Service clerk -Approved and corrected other clerks transactions. Handled escalations and worked with other departments to rectify service and billing issues.

-Explained and adjusted customer bills -Scheduled service and Emergency appointments-Found solutions to customer complaints