Jason Ng Email & Phone Number

Coquitlam, BC, CA

Vancouver, British Columbia, Canada

Richmond, BC

• Lead, Coach and Oversee a technically talented team of 6-8 customer facing support representatives monthly or ad-hoc to improve and maintain Performance Metrics based on conduct/knowledge/skill set in the 90th.
• Continuous Process Improvement for Issue Management for large broker clients; success metrics based on on-time deliveries of customer expectations and clear and consistent communicated status updates.
• Collaborate between team, Product Managers, Implementation Managers, Sales and Customer Service to actively ensure timely and on-track performance of concurrent ad-hoc and ongoing projects with Escalation Management.
• Organize and host online Webinars 1-3 times weekly via Facebook Live and GoToWebinar for Consumer Learning Solutions.
• Designed and created macros to automate 400+ hours of tasks yearly.

Vancouver, Canada Area

• Implement broker contract projects post-sales to ensure product roll-out fulfills all customers’ needs and expectations. Negotiate and escalate change requests when necessary.
• Host and organize online or on-site product technical demonstrations and training sessions.
• Collect, gauge, document and effectively communicate customer usage behavior to software development teams for continuous product improvements to our mobile environment.
• Actively participate with product expertise in the pre and post sales timeframe of each contract from customer initial discussions to post sales training sessions.

Vancouver, Canada Area

• Facilitate sales agreement processing, agreement specifics documentation and activation documents, distribute internal/external launch announcements.
• Maintenance of 120+ contracts to ensure continued retention and renewal of contracts.
• Collaborate with Product, Development, Sales and Service to ensure delegated task completion and smooth transitions for brokerage projects.
• Project lead for brokerage reporting tool prototype successfully expanding into a popular full feature of TP Brokerage Professional Software.

Vancouver, Canada Area

• Investigate, Document, Track, Prioritize and Report technical issues brought by external and internal stakeholders.
• Collaborate with development in investigation and repair of issues.

Vancouver, Canada Area

• Administer to thousands of Web Domains for customers daily.
• Send timely and professionally toned reminders via email regarding domain ownership.
• Collaborate with domain owners in regards to continued maintenance or dissolution of domains.

Vancouver, Canada Area

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to resolve issue or question.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Attended and completed Rental Property Management program at University of British Columbia to expand personal technical knowledge of industry.

Vancouver, Canada Area

• Consistently deliver 95+% on sales targets monthly for Canadian Region.
• Direct and launch marketing campaigns designed to create brand awareness and attract prospective clients.
• Connect with and maintain close relationships with VIP account holders via accountability and transparency.
• Manage and train team of sales representatives and technicians to be equipped to achieve KPI and product knowledge.

Project Management, Project Management, Certificate Awarded

Property Management License, Property Management

Activities and Societies: Sauder School of Business

Bachelor Of Science (B.Sc.), Interactive Arts And Technology

Chinese Summer Course, Chinese Language And Literature