Jason Narlock Email & Phone Number

Denver, Colorado, United States

San Francisco Bay Area

Provided impeccable customer service as the primary point of contact (as an associate) and first escalation (as lead/supervisor) for a client company of 250 employees working on fast turnaround, high-pressure projects. Tracked ~100 jobs per week in the ticketing system with 100% accuracy. Ensured completion of ~100 jobs per week under 1 hour turnaround time, meeting or exceeding customer SLA each month. Created an inventory management system to ensure accurate and timely completion of each project and prevent expensive overnight orders of missing supplies. As team lead and supervisor, coordinated a team of six direct reports to cover seven positions on an 88 hours per week schedule. During the 2020 pandemic, implemented office safety measures to meet or exceed state and local requirements. Enforced legal and compliance policies for employees working from home with sensitive data.

Answered incoming phone calls and responded to customer e-mails. Troubleshot, diagnosed, resolved, and offered efficient and complete answers to active customer issues. Documented all actions taken towards resolving customer issues in the contact tracking database. Developed common question and answer document to be included in the department knowledge base. Provided regular progress updates to customers with open service issues. Completed special projects as needed.

Filmmaking

Journalism