Jason Neri Email & Phone Number

Boston, Massachusetts, United States

Boston, Ma

Technology Integrator in the Hospitality industry

Boston

Project Manager for Energy Management and Controls division of DGS Energy. Specializes in control systems for HVAC & Lighting in the Hospitality Industry.

Dennis, Ma

WordPress - Customization & DesignHTML, CSS, PHP

Directly managed up to thirty five associates in pharmacy and retail segments of two retail pharmacy locations. Overseeing all operations of retail pharmacy locations including operation of second highest customer count location on capecod (Hyannis Mall).· Managed store performance metrics through various profit and loss reporting as well as customer satisfaction reports.· Collaborated with store pharmacist on daily operations of pharmacy,its staff, and management of vendors and customer relations.· Hired and developed staff for assistant manager program and potential store manager candidates.· Changes in merchandising and product placement yielded an increase in margin over LY of over 200%.· Maintained and developed outside vendor relations resulting in #1 in sales for multiple drink vendors in Hyannis mall location.· Revamped backroom storage location to become model location for new company wide safety and loss prevention standards.· Reduced excess aging inventory while maintaining profitablity and gross margin.

Directly managed an average of 50 internal and 75 external service technicians, and assisted in the management and trainingof up to 2,000 sales associates.• Oversaw Installation Services within a designated district including; Home Theater Installation, In-home P.C.Services, and Car Electronics Installation.• Effectively organized schedules of installations and personnel and performed capacity planning evaluations.• Analyzed store level sales reports, to find opportunities in sales processes that would increase overall installationrevenue. • Monitored quality of service by performing onsite visits and performing personnel training.• Implemented a customer satisfaction follow-up program to reduce customer escalations and complaints.• Trained and educated the staff with new and effective ways to sell in-home and in-store.• Assisted in the early guidelines created for product carried by installers to maximize in-home retail sales.

Recruited, trained, and supervised staff of 25 home theater sales professionals to provide first class customer service in aretail sales setting. Researched changing technology in home entertainment, including digital television, surround-sound,digital recording, and whole house connectivity, to identify opportunities and advise customers and staff.• Changes based on sales analysis assisted in the training and development of staff, and reduced store returns by 45%.• Changes based on sales analysis increased overall department revenue by 170%, and a margin increase of 80%.• Developed hands-on system configuration training for sales staff resulting in a 50% increase in accessoryattachment.• Implemented a training program, to produce multi-department capable, store associates.• Led company in installation services quality, profitability, and customer satisfaction.

Associates, Architectural Engineering

Expert Proficiency, Computer Aided Design