Jason Norman Email & Phone Number

Lake Zurich, Il, Us

Riverwoods, Il, Us

• 2024 Q4 DRIVE Award nominee for going above and beyond the scope of my role by ensuring a successful network release, including several emergent projects as well as Enhanced Qualified Billing.• 2024 President’s Award nominee for Network Release implementation and leadership for ALP misclassification fix with Worldpay.• 2024 Q1 DRIVE Award nominee for going above and beyond daily job responsibilities, taking on the role of three different positions to ensure successful implementation of the network release.• Driving process improvements to streamline the Worldpay intake process, resulting in a 40% reduction of time from intake through refinement. • Provide transparency and insights into the work and value expected within the Worldpay portfolio to reflect the priorities of the teams and efficiency of delivery to drive actions and decisions.• Implemented a Network Release Communication Hub as a self-service portal for all stakeholders to obtain updates, announcements, and other information related to the install and validation of the release. This reduced the time required to support the installation window by eliminating a 24x7 call bridge. • Supported various Cross Functional (XF) forums to help drive the intake process for proposed work.• Led the delivery of Modernized (EPP) Disputes platform into production by establishing the operational readiness framework to ensure all areas of the business were engaged and supported.• Supported the Digital Wallets, Network Authorizations, Network Release, and Worldpay portfolio workstreams.

North Chicago, Illinois, Us

Work directly with corporate, global and commercial business units to understand, identify and implement their business strategies using available technology solutions. Responsible for planning, scheduling, tracking and management of timelines, milestones and deliverables of all digital projects. Create and maintain project documentation such as estimates, statements of work, change requests, and status reports (internal and external). Ensure the compliance of projects to adhere to corporate policies and procedures. Develop and maintain business and vendor relationships. Provide support for authoring updates to corporate and global websites with the aWCM team.Key Achievements:• Successfully managed external team to develop, test, and migrate AbbVie.com into AEM using AGILE Scrum• Managed offshore team with the development of enhancements for AbbVie.com• Responsible for the ongoing migration of corporate websites to the global template for all 40 global affiliates• Implemented a new, formal process in Service Now to review and approve requested domains• Created status report that was shared with leadership on a weekly basis

Des Plaines, Il, Us

Responsible for leading weekly sprint meetings for the WordPress project team, in an Agile/Scrum environment, to determine and assess the necessary resources throughout the project lifecycle. Conducted daily standup calls with the global development team to track project milestones and deliverables. Negotiated resourcing conflicts with other project teams in effort to eliminate impediments to ensure overall success of the portfolio.

Des Plaines, Il, Us

Fully managed a portfolio of complex B2B and B2C eCommerce web development projects from inception to completion, which included planning/strategy, design, development, beta and launch phases. Responsible for training clients on content management system. Enabled use of SEO best practices to ensure favorable search engine indexing. Effectively communicated with all project stakeholders and provided weekly project status updates to clients. Continually managed scope changes, identified potentials risks and proposed alternative technology strategies and/or solutions.• Prioritized and managed multiple projects within specifications and budget restrictions• Directed QA testing and usability testing, bug tracking and ticketing to ensure high quality performance and UX• Managed projects on iDev®, ROC, WordPress, Sitefinity and BigCommerce platforms• Successfully managed several featured portfolio projects o The Seat Shop – (Allen, TX) https://www.theseatshop.com/ o JOIA De Majorca – (Chicago, IL) http://www.joiademajorca.com/ o Discovery Clothing – (Chicago, IL) https://www.discoveryclothing.com/ o Golf Ventures – (Lakeland, FL) http://www.golfventures.com/ o Pro Financial Solutions – (Chicago, IL) http://www.pfsins.com/ o IL MTSS Network – (Westmont, IL) http://www.ilmtss.net/

Sheboygan, Wi, Us

Ensured completion of special projects which included client logo design, marketing and sales presentations, internal B2B website redesign. Worked directly with sales team, account managers, manufacturing and C-level stakeholders.Key Achievements:• Initiated and managed the complete redesign of B2B website resulting in a 300% increase in organic web traffic, 40% increase in lead generation and increase in search engine page rankLiaison between external web developers, SEO consultants and Kieffer C-Level stakeholders

Sheboygan, Wi, Us

Developed, designed and produced detailed drawings for permitting, presentation, construction and installation while maintaining a uniform brand image. Key Achievements:• Provided technical direction, mentoring and training of new design team hires, resulting in decreased costs and time• Successfully translated subject matter into concrete designs for marketing and sales collateral and trade show graphics• Profitably completed projects with budgets of up to $4.4MMCreated designs for Fortune 500 companies - Walgreens, Brunswick, Petsmart, Shopko, Hilton, Holiday Inn

Sheboygan, Wi, Us

Responsible for all processes from design to production of annual product catalog, tradeshow graphics and packaging. Managed product photo shoots for use in catalogs, packaging and marketing materials. Worked with C-level stakeholders to ensure alignment of marketing materials and company vision and goals.

Created design themes and brand standards for marketing materials, packaging and trade show exhibits. Key Achievements:• 15% reduction in production cost of annual catalog by streamlining contentIncreased sales by 35% with improved packaging design

Bs, Computer Graphics Technology

Master Of Business Administration - Mba, Cybersecurity

Education record