Jason Carlsen Email and Phone Number

Accomplishes quality assurance human resource objectives by orienting, training, assigning, scheduling, coaching, counseling, and developing employees.Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans.Implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; determining system improvements; implementing change.Currently Supporting over 800 accounts in the Northern California area with great concentration in the Bay Area.

Management Coach MentorClassroom FacilitatorRecruiting AmbassadorNew Store Opening that performed at 175% to sales targetHiringPerformance ManagementSchedulingDriving Profitable Results through P&L statement

Plan, Schedule, and facilitate training of 150 Company operated locations (Arizona, New Mexico, and West Texas)Support DM trainingFacilitate store manager and assistant store manager development classesScheduling of Barista and Shift Supervisor Classes in 5 markets, in 3 states, supporting 2 Regional DirectorsCreated and facilitated a training program to ensure store staffing levels were met resulting in turnover reduction of 60%

Training of both new and seasoned licensed store managers and associatesSuccessful opening of new licensed store locations in 12 states across North AmericaDeveloping relationships with licensees to ensure seamless store openingsSupported district managers with ordering and inventory for licensed stores in various markets Created and facilitated a training program for experienced license store managers to increase service with result of 20% increase in overall results