Jason North Email & Phone Number

Boston, Ma, Us

30 + years of experience in clinical operations including, Specialty Care, Occupational Medicine, Urgent Care, multi-site management, sales and marketing within the healthcare industry. Reengaged my consulting firm in 2022 to provide focused thinking, thought leadership, executive coaching, strategic and business development for health system leaders, hospital executives and group practice clients, assisting them in navigating the future of the healthcare environment in outpatient and ambulatory care.

Somerville, Massachusetts, Us

Recruited by the board of directors to develop and support a sound plan of organization for Urgent Care operations; purchased and integrated 10 existing centers and opened 3 new centers, and incorporate them into the hospital system, Created profit margin by directing operational teams, collaborating with physician partners, formulating policies, procedures and manage operations of urgent care locations across the system, including operational design, throughput, scheduling, credentialing, training and documentation.• Designed and project managed the opening of 3 new centers; 2 of which are part of MGB’s Ambulatory Health Centers• Incident Commander – disaster planning and response lead for ambulatory care along with leaders from the 14 hospitals within the MGB system • Led the COVID- 19 Response – Testing, treatment, and vaccine coordination and delivery• In collaboration with the Medical Director, developed and operated high quality, cost effective and integrated clinical programs within both MGB and Urgent Care clinical service lines• Developed and contributed to the achievement of established department goals (KPIs) and objectives that adhere to department policies, procedures, quality standards and safety standards• Improved Net Promoter Score; from 68 to 91 and Goggle Ratings; from 2.3 – 4.4• Ensured compliance with hospital/facility policies and procedures and governmental/accreditation regulations• Worked collaboratively with the MGB’s Ambulatory Business Development and Facility Development functions in the expansion of the Urgent Care Network• Responsible for the design, execution and effectiveness of a system of internal controls which provided assurance that operations were effective and efficient, assets safeguarded, financial/revenue information reliable, and the organization and staff were in compliance with applicable laws, regulations, policies, and procedures

St Paul, Mn - Minnesota, Us

30 + years of experience in operations, multi-site management, sales and marketing across the urgent care, occupational medicine and retail sectors. Providing operational and managerial guidance, working closely with the leadership team and its clients to develop and implement business plans and strategies that align with the strategic goals and direction of client organizations.

Fort Pierce, Fl, Us

About Save The Chimps: Built in 2000, the organization’s mission is to provide and build support for permanent sanctuary for the lifelong care of chimpanzees rescued from research laboratories, entertainment and the pet trade. The facility currently houses 269 chimpanzees, many in groups that inhabit 12 separate islands.

Overall operational responsibility for occupational health, workers compensation, and wellness services. Oversaw operations for occupational medicine and employer programs across 168 clinic locations in 14 states. Establishing strategic vision, business plans, budgets, and key performance indicators for Occupational Health and Wellness Services. In addition, responsible for allocating resources and reviewing progress, as well as establishing and leading infrastructure, workflow, and processes to ensure optimal delivery and scalability of Occupational Health and Wellness Services across the platform.

Knoxville, Tn, Us

Managed 5 urgent care and occupational medicine companies that consist of 16 clinic locations in 4 states with over 300 employees, including the southeast administrative and billing office.• Established joint venture with current TeamHealth partner hospital for new site locations • Streamlined patient flow, achieving and average of < 60 min. door to discharge time.• Implemented new electronic medical records system (design, build and train) improving documentation and increasing reimbursement by 5%• Developed marketing campaigns in highly competitive markets, increasing patient volume through brand awareness and social norm campaigns• Ensured all centers are consistently operating in accordance with all applicable, local, state and federal laws and in compliance with insurance, licensing, permitting and regulatory operations with over 60 employed providers• Negotiated increases with our top payor contracts resulting in an 11% increase per patient• Successfully integrated 6 independent companies into the division service line• Developed dashboards and scorecards with benchmarks to monitor and track key operating and quality of care indicators; establishing best practices to achieve targeted results• Negotiated and completed the sale of 5 urgent care locations in Florida to Nemours Hospital• Received several Healthcare Advertising Awards: 2 Silver a Bronze and the Merit Award from “Healthcare Marketing Report“ (2014)• Successfully negotiated contracts to provide acute care services and space sharing agreements at 5 key urgent care locations with new hospital clients reduce overhead costs and induce referrals • Created disaster preparedness and recovery plan for multi state centers with 300+ EE’s• Reduced errors company wide to <5% on average by developing a new customer and provider relations management tracking system to allow for real time updates to provider and company profiles, increasing efficiency, enhancing customer service and accuracy

Knoxville, Tn, Us

• Managed the daily operations as well as new business development. (12 locations, 200 + Employees)• Ensured budgetary compliance – Advanced profit margin from a negative 5% to 13% positive profit margin• Managed Marketing and Sales team for 3 separate markets • Designed new floor plan and demographic profile for new center locations (work flow, traffic count, population growth, visibility, etc.)• Awarded Top Business from The Tampa Business Journal• Recruited the Medical Director to oversee quality assurance and provider training• Recognized as a top executive and featured in Executive Profiles (Tampa Business Journal)

Addison, Texas, Us

• Implemented and ensured ongoing compliance with all operational policies, procedures, andtraining programs • Responsible for the operational and financial performance of all assigned Centers (12) providing ongoing assessment of center operational and marketing needs.• Monitor, evaluate and recommend changes to procedures and policies to enhance service.• Coordinate sales and marketing efforts with Vice President of Sales to ensure achievement of budgeted revenue growth goals.• Coordinate all operational initiatives with the Regional Vice President leadership team to ensure adequate support of CONCENTRA’s clinical processes.• Supervise train and direct Area Administrators within their assigned market(s).• Prepare and maintain annual budgets of $27 Million in annual revenue for the assigned Centers, CBO, OA, on-site projects and consulting services. • Assist the Corporate Acquisition and Development group in the identification, development and due diligence process for prospective acquisition and joint venture candidates.• Recommend revisions in fee schedules and other regulations as an active participant in the state’s Workers Compensation legislation process.• Project manager on all renovations, relocations and new center build-outs (completed four relocations, eight acquisitions and three renovations)

Recruited to manage operations for seven clinic sites of physical and occupational therapy.Created weekly and monthly reporting process (financial , clinic volume).Prepared company budget by clinic location and projected revenues.Interviewed, hired and trained new marketing director, clerical staff and therapistEstablished Policies and Procedures to comply with HIPAA regulationsOversaw design and build-out of new clinic locationOngoing management and operation concerns for the corporation (8 clinics)Negotiated managed care contracts with new and existing payor groups

Retained by President to establish new ASC in Palm Beach County.Established initial critical path with timeline and action steps for the completion of the new centerConducted feasibility study and market analysis including a competitive analysisConducted presentations dinners to physicians regarding the PASC modelGained physician support for ownership as well as participation in centerObtained letters of intent from physiciansPrepared weekly and monthly ASC reports for President and board.

Retained by Medical Director to establish new women's breast imaging center in the Orlando area.Created critical path with timeline and action steps for the completion of the new centerConducted feasibility study and market analysis including a financial proforma Prepared marketing plan and initial budget with implementation processes Obtained State, County and Federal licensures as well as MQSA, ACR accreditation Negotiated and obtained managed care contracts for facility Obtained commitments from potential referral sources (physician, groups practice administrators)

Recruited by President and CEO to asses the viability of establishing new imaging centers in various markets across the country and develop medical office buildings with multi specialties tenants. Cultivated relationships with new referral sources.Established goals and objectives that support the overall strategy.Reviewed and approved management, productivity and financial reports and studiesPlanned, assigned and supervised the staff for corporate office as well as individual centersDeveloped marketing plan and implementation processCoordinated the market demographic profile with CEO for site selection

Recruited by Medical Director to spearhead the expansion of the single specialty practice into a multi specialty group. Reported to President/Medical Director.Performed initial analysis and developed the strategic plan for implementation, assessing market conditions and evaluating potential sites as part of due diligence for Center placementRenegotiated managed care contracts increasing revenue by 33%Recruited multi-specialty surgeons, administrative and management teamDeveloped long term strategy for group formation and vendor allianceCreated strategic plan for the development of a Neuro-musculoskeletal Wellness CenterStructured venture capital for the Wellness center project and acquired financial and operational support from a nationally recognized medical equipment companyDeveloped the business model with equipment company and medical directorImplemented standard of care protocols with the medical director for optimum patient outcomesOversaw design and build-out of new satellite facility

New York, Ny, Us