• Led and managed the UI/UX team for our large Gov program• Responsible for 16 complex, enterprise level web applications for the Intelligence Community• Pioneered accessibility awareness and got buy-in from higher-ups on severalGov programs. Spearheaded our accessibility audit practice touncover, fix and prevent important Section 508 issues• Through active listening to customer/stakeholders including leadingusability research studies, I designed a game-changing geospatial intelligence app for national security, working closely with the engineering team on implementation using Agile methodology• Redesigned groundbreaking case management workflow and came up with research-backed, best-in-class UI/IxD innovations to significantly reduce friction of user-goals and time on task to completion• Helped create, craft, and evangelize our Design System for standardized and streamlined application development

• Helped establish and build the UX practice for a leading Intelligence Community organization• Implemented and led the practice of Heuristics Evaluations which included creating a powerful template used to identify, classify and fix important usability issues in our software• Led the UI/interaction design overhaul for an important app requiring offline and sync data access for military personnel in the field and on warships.• Mentored Jr. level and Intern UX Research associates

User Defenders: Podcast is an industry leading/celebrated UX podcast consistently in the top 3 iTunes search results for UX and UX Design. I created this love-brand from nothing and brought together a thriving community of thousands of passionate UX'ers entirely from scratch. I'm also proud to say that since its inception in 2015, growth has been entirely organic as I've yet to pay for one ad. At the time of this writing, the show is garnering 30,000 downloads/mo (and counting) and has attracted industry legends Seth Godin, Nir Eyal, Jeffrey Zeldman, Laura Klein, Alan Cooper and Denise Jacobs as guests. I've been invited twice to record a live episode from the stage of my favorite design conference An Event Apart (founded by Jeffrey Zeldman + Eric Meyer), and have had industry heavyweights like Adobe, InVision and UserTesting.com believe enough in what I'm doing to exclusively sponsor entire seasons of the show.

• I took the initiative to lead the creation of a national Movie Release Calendar which turned an essential sales tool in the form of a static, un-filterable, often wastefully printed PDF (sorry Treebeard) into a device-agnostic web application generating instant filtered movie slate results that account director’s can easily share in seconds while still in the pitch meeting• Design system creation for screening invite campaigns and accelerated asset handoff cutting production time by 90%• UX & design strategy/execution for Shazam mobile app integration in movie theaters across America increasing advertiser ROI and company revenues• Responsible for defining user flows and creating intuitive wireframes and high-fidelity prototypes for interactive games, websites and digital products that increase lead generation• Live/moderated (& unmoderated) UX research for one of our most important arcade assets• Usability report composition for stakeholder buy-in• Leadership and creative direction for team projects. Resident specialty coffee roaster/evangelist.

Managed a team of user experience designers from creative direction, design strategy, all the way through day-to-day task assignment & project management. User experience & user-centered design champion fighting for the user while balancing business needs. Internal brand guru responsible for assuring brand standards adherence within creative deliverables. Prototyped various design scenarios using HTML5 and CSS3 to prove concepts to dev team.• Creation of family-friendly movie app ratings system that dramatically increased engagement and reduced abandon rate• Catalyst for incorporating responsive web design and heightened mobile awareness into our design/dev process• Led the creation of the ministry-wide online component and design standards library• Organized and led a monthly meeting of ministry-wide creatives for standards/process communication, peer-review, and inspiration

Lead user interface/visual designer responsible for all interactive products from discovery and concept to final look and feel. Information architecture and user flow advisor on our large-scale data analysis product. Branding and quality standards champion fighting for consistency and raising the bar of creative output. Conducted user testing and refined creative based on qualitative data.ACCOMPLISHMENTS:• Refreshed and modernized the brand identity while increasing conversion and other revenue-driving metrics• New data analysis product doubled the revenue in the first month with very limited marketing• Designed agent lead form that increased leads 178% within three days• New Free Trial design saw a 10-12% lift in conversions and 100+% in instant subscribers• New My Account design achieved a 22% lift ($12K/mo) in reactivations• Refreshed email template and generated 16K in revenue on first mailing. It also achieved the highest number of conversions ever (11% as opposed to the usual 1%)• Designed a rebate offer that produced a 10% lift in conversions compared to the existing Free Trial experience

Responsibilities: Lead creative designer and developer of international and domestic brand communities for large advertisers. Member of product idea think tank with founder Tom Anderson and other management executives. Lead beta-tester in the creation and functionality of standard development tools. ACCOMPLISHMENTS:• Designed and developed the MySpace marketing community for the Wolverine: Origins film using a CMS system that geo-targeted and localized content for five different countries.• Designed and developed MySpace marketing community for the country of India (IndiHub), which resulted in an exponential increase of MySpace India’s user base.• Developed marketing strategy for annual 20th Century Fox films slate, including the concept of MySpace Mail.

Responsibilities: Interactive and traditional design, Flash animation, music composition, scripting for production of rich-media presentations. Also pre-press/production and IT trouble-shooting.Clients: IHOP, Irvine Company, First American Real Estate.

Consultant/digital artist for firms creating websites and other digital marketing communications for enterprise-level clientele. Additional services include website copywriting, plus design and production of identity and print collateral materials.ACCOMPLISHMENTS:• UXR Consultant for The Home Depot benefits portal redesign• Grand winner of the MySpace design contest for the Jimmy Eat World “Chase This Light” album promotion, which the band incorporated for over a year.• Designed viral Flash widget for emerging Interscope recording artist Chester French, which generated huge buzz and thousands of new fans.• Front-end development for artists such as Eminem, Maroon5, Yellowcard, Flyleaf and more.

Digital Quickcolor is a Franchise Services Inc. (FSI) company and the R&D department for the Sir Speedy, PIP Printing and MultiCopy global network.Responsibilities: Technical support and consultation to over 1,000 Sir Speedy and PIP locations on issues such as prepress software, color correction, rip systems, variable print, CASS Certification and database mailing services. Also graphic design and copywriting for internal and client marketing materials.Systems & Software: PPML/VDX distilling with Kodak NexPress 2100; Flightcheck; Harlequin RIP System.Clients: Coldwell Banker, Strada Properties, Billabong, Oakley, TYR Sports, Smashbox Cosmetics and Globe Shoes.ACCOMPLISHMENTS: • Refreshed company branding including a direct mail piece that resulted in landing Billabong who ended up becoming one of our biggest clients• Successfully brought variable printing and mailing services in-house, which ended up becoming the main revenue generator after a decrease in traditional printing biz.

Responsibilities: Management of creative department and all creative projects, including brand identity; graphic standards; Web site functionality; design and implementation of client sites; liaison between sales and tech teams; graphic design and copywriting. Collaborated with COO to develop strategy, planning, process, concept, and sales tactics. Also managed vendors and freelance artists.Software & Coding: Flash, ActionScript, HTML/CSS, ASP and SQL database maintenance.

Responsibilities: Complete website design and implementation, strategic site assessment and competitive site analysis. Web development from creative and strategic planning stages through information architecture and digital design, including HTML/CSS programming. Also handled graphic design work for collateral materials.ACCOMPLISHMENTS:• Sir Speedy website design and construction, resulting in significant online sales increase.• Clothestime digital makeover, converting clicks to bricks with Flash.• Autobytel.com banner ad campaign designed for brand-building and audience generation.