Jason Overmon Email & Phone Number

New York, New York, United States

New York, NY

• Client-facing support for over 150 clients spanning all industries, specializing in on-site support.
• Worked as the primary onsite representative for several clients throughout and after the pandemic, resolving a myriad of issues including remote access troubleshooting, infrastructure changes, and internet connectivity.
• Regularly provided white glove executive support both in offices and at homes.
• Extensively supported Zoom Rooms, from on-site hardware setup and troubleshooting to Zoom backend administration.
• Developed, designed, and implemented a new hybrid work model to better support client transitions from remote work to in-office work after the pandemic.
• Tested and analyzed network coverage to ensure contiguous communication, network integrity and quality

New York, NY

• Coordinated onsite support efforts and provided personalized face-to-face and remote technical assistance for users at businesses in Manhattan ranging in size from 10 to 60+ users.
• Managed day-to-day Active Directory and Exchange server administration, and maintained networking infrastructure including firewalls and switches.
• Specialized in building client relationships and providing individualized executive support. Frequently requested specifically by clients both in offices and in homes.
• Assessed and solved a wide variety of complex client IT issues under pressure.

New York, NY

Communicated with clients regarding various software issues. Documented client requests regarding issues. Tested and researched issues to find cause, working with development team and client IT departments, as needed.

New York, NY

Collaborated with Owner/Designer on map design projects including:Union City Transit - Line mapping and text layout for foldable transit mapUrbanspace 2013 Union Square Holiday Market - Map design and text layoutSweeten.com - NYC renovation permit map data gathering and cleaning

New York, NY

Supported users and networking infrastructure on site at businesses and non-profit organizations throughout Manhattan, in various industries including finance, shipping, urban planning, and media.

Dallas, TX

Cisco Networking Academy, Microsoft Systems

Supported user and administrative-level hardware, software, and networking for businesses and individuals throughout Denton County, TX. Educated customers about productive computing and optimized accessible user resources.

Orchestrated strategic communication between more than 20 global independent distributors and various internal departments to ensure the mutual success of projects. Appropriated data and prepared digital media with project specifications for customers.

Los Angeles, California

Facilitated the flow and accounting of fixed-income security trades between brokers, custodian banks, and commercial investment fund customers from trade date through settlement date.

Liaised between many internal departments to ensure that quality control, proper revenue recognition, accounts payable/receivable, product pricing, and customer and co-worker satisfaction was met. Provided backup desktop support in time-sensitive situations as the IT Support Focal. Mentored new employees and navigated a three-month employee transitional.

Bba, International Business

Activities and Societies: Sigma Beta Mu

Cisco Networking Academy, Microsoft Systems

Education record