Jason Parkman Email & Phone Number

Collinsville, Oklahoma, United States

- Spearheaded project to merge, de-duplicate, and migrate more than 50 client information databases from Sage ACT into a single online SalesNOW database. Resulted in streamlined management, backup, import/ export, access control, and accessibility for all account data, as well as accommodating work-from-home for sales reps during COVID.- Managed complete redesign and update of website, plus inventory integration with SalesNOW.- Managed phone system migration from POTS to VoIP.- Redesigned physical network architecture to simplify packaging and troubleshooting.- Technical Project Planning and Management- Hardware and Software Support- Printer Support- Desktop, Mobile Device, Server, and Network Support- Application Training and Support- WordPress Website Administrator- SalesNOW (CRM) Administrator- Data Integrity, Access Control, Security, Backup, and Disaster Recovery- Change Management- Vendor Relationship Management

Bok Tower, Tulsa, Oklahoma

Permanently contracted to Magellan Midstream Partners, LP. as a Tier 2 Desktop Support Analyst and Terminal Automation Systems (TAS) team desktop resource. Aggressively tackled TAS server replacement and Systech replacement projects to ensure timely completion. Also responsible for multiple other TAS specific projects, endpoint imaging and deployment, endpoint tech refresh, and creating documentation for these processes. Regularly collaborated with other IT personnel to complete projects. Provided internal customer support by responding to inbound phone calls, emails, and trouble tickets that were escalated from helpdesk. Provided hardware and software support for products from multiple vendors, as well as deploying, troubleshooting, and repairing multiple layers of hardware and software security in support of a very stringent security policy.

Wichita, Kansas, United/ Owasso, Oklahoma

Lead Technician. Responsible for Information Systems installation, maintenance, and repair for a wide range of clients, including churches, legal offices, accounting offices, veterinary clinics, and medical and dental offices. Installed and configured networking devices, diagnosed network connectivity issues, installed, terminated, and secured network cabling and wireless network components. Remotely monitored, configured, and repaired networks and PC's. Set up, configured, and maintained wide range of servers, workstations, and portable devices. Also responsible for new network construction from planning and design, to procurement and production.

Wichita, Kansas, United States

Responsible for troubleshooting complex network and PC problems via phone and internet. Assisted customers with email and web-hosting issues, as well as hardware and software installation over the phone. Monitored and resolved network abuse issues. Created and resolved trouble tickets for issues up to NOC level using Remedy software. Remotely configured various routers and cable modems. Scheduled and conducted network abuse seminars at local colleges.

Associate Of Arts And Sciences - Aas, Pro Pilot

Professional Pilot program. Multi-engine and instrument rated commercial pilot, certified flight instructor, advanced and instrument.

Associate Of Science - As, Computer Science, 3.75 Cumulative Gpa

Networking and Cloud Computing