Jason Baker Email & Phone Number

Vancouver, British Columbia, Canada

County Dublin, Ireland

(Furloughed in March 2020 as a result of Covid-19)• Managed large complex itineraries of 10 or more people in a group, as well as designing and organizing logistics for very tailored camino experiences that included standard Walk and Coach tours to specifically tailored Walk and Coach tours.• Initiated the development of optional group day tour products further enhancing the Camino Ways product by partnering with key suppliers, developing resell pricing packages, and building… Show more (Furloughed in March 2020 as a result of Covid-19)• Managed large complex itineraries of 10 or more people in a group, as well as designing and organizing logistics for very tailored camino experiences that included standard Walk and Coach tours to specifically tailored Walk and Coach tours.• Initiated the development of optional group day tour products further enhancing the Camino Ways product by partnering with key suppliers, developing resell pricing packages, and building 1-3 day optional day tour packages in key destination regions.• Strengthened and built relationships with key clients including local Irish celebrities hosting their own guests on Camino experiences.• Generated € 300,000 in Group Sales over 6 months (groups of 10 or more people) Show less

Dublin, Ireland

• Experienced FIT Travel Consultant excelling in niche tailor made or custom walking holiday tours on various European walking trails, including the Camino de Santiago.• Genuine proactive sales person who listens, cares, goes above and beyond for client requests, provides added local value, and prioritizes customer requests matched with equally quick response times.• Motivated self-starter driven to learn new local knowledge to help with refining and adapting product knowledge to… Show more • Experienced FIT Travel Consultant excelling in niche tailor made or custom walking holiday tours on various European walking trails, including the Camino de Santiago.• Genuine proactive sales person who listens, cares, goes above and beyond for client requests, provides added local value, and prioritizes customer requests matched with equally quick response times.• Motivated self-starter driven to learn new local knowledge to help with refining and adapting product knowledge to provide in-depth information and added value to clients.• Experienced in modifying standard costing itineraries to create complex costing itineraries that includes specific client requests including split route options, complex transfer requests, and modifying costing for adjoining people/groups during trips.• Generated over € 600,000 in revenue in 5 months at CaminoWays as an FIT Travel Consultant, sold 7 FIT tours over € 10,000 achieving a monthly sales average of 130%, average booking value of € 2,500 Euro (11% higher than the team average), and was top in sales for May and June 2019. Show less

Burnaby, British Columbia, Canada

• Conduct sales analysis through storytelling and needs analysis that produces best possible solutions for an enjoying Whistler Blackcomb experience.• Hired in 2018 to Specialized Ski School Team, in conjunction with my Travel Consultancy position, to manage incoming private and group lesson requests. • Multi-tasked between 2 call centre's, 3 different guests queues, and 2 GDS platforms while maintaining above average sales and monthly bonuses in 4 of 6 months during peak… Show more • Conduct sales analysis through storytelling and needs analysis that produces best possible solutions for an enjoying Whistler Blackcomb experience.• Hired in 2018 to Specialized Ski School Team, in conjunction with my Travel Consultancy position, to manage incoming private and group lesson requests. • Multi-tasked between 2 call centre's, 3 different guests queues, and 2 GDS platforms while maintaining above average sales and monthly bonuses in 4 of 6 months during peak season.Awards: 2017 Season Top Performer - Close Rate (30.26%) and Mountain Products (23.15%).Recognitions: Nominated for Guest Connected Award in January 2017, Top Full-Time Travel Consultant in December 2017 and March 2018 for Highest Average Dollar Spent per Travel Itinerary, Top Travel Consultant for Highest Airfare Bookings in February 2017, and Highest Team Sales in March 2017. Show less

Vancouver, Canada Area

• Hosted professional narrated bus tours of up to 32 guests thru Vancouver, North Vancouver, and Victoria.• Effective and passionate story-telling entertains guests looking to learn about relevant current events, history, and recommendations in the local communities.• Delivered insightful and entertaining commentary on various general and controversial topics to local and international guests.

Brisbane, Australia

Brisbane, Australia

Wellington & Wairarapa, New Zealand

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• Identified new revenue and social growth opportunities by conducting a business and social media analysis of the industry’s main competitors.• Developed a Social Media Plan integrating social media activations in the user sign up and booking process.• Increased social engagement on Facebook by 850% over an eight month period, while increasing the Facebook’s community reach by 11.5%. Averaged 1.2 blog posts per day attracting 600 to 700 unique visitors monthly to the new… Show more • Identified new revenue and social growth opportunities by conducting a business and social media analysis of the industry’s main competitors.• Developed a Social Media Plan integrating social media activations in the user sign up and booking process.• Increased social engagement on Facebook by 850% over an eight month period, while increasing the Facebook’s community reach by 11.5%. Averaged 1.2 blog posts per day attracting 600 to 700 unique visitors monthly to the new alluraDirect blog.• Created and began executing a Content Production plan that reorganizes the current website content and site architecture aimed at increasing conversion rates and enhancing the user experience.• Managed guest and owner related service issues including quality assurance issues, technical related problems, and general customer inquiries via phone or social media channels.• Successfully negotiated the mitigation of damage complaint issues between owners and guests resulting in significantly preventing liable chargeback’s to the company. Show less

Vancouver, Canada Area

• Increases of 400% in Twitter audience and 20% click-through rates over a six-month period (Nov ‘09 - May ‘10) for the BCAMA social media program led by the execution and engagement for the promotion of the Vision Conference. The Vision Conference is BCAMA’s annual marketing conference showcasing top-marketing talent from around North America.• Established business relationships leading to two key sponsorship opportunities for the BCAMA• Develop and execute a social media plan… Show more • Increases of 400% in Twitter audience and 20% click-through rates over a six-month period (Nov ‘09 - May ‘10) for the BCAMA social media program led by the execution and engagement for the promotion of the Vision Conference. The Vision Conference is BCAMA’s annual marketing conference showcasing top-marketing talent from around North America.• Established business relationships leading to two key sponsorship opportunities for the BCAMA• Develop and execute a social media plan through two-way engagement strategies aimed at the professional marketers of British Columbia Show less

Vancouver, Canada Area

An online blog community designed to help local businesses understand how to use online communication tools such as Facebook, Twitter, YouTube, Flickr, and others to create a community of brand advocates around their brand. Clients include: BC Hydro - Invent The Future Contest- ITF is a contest designed to raise public awareness amongst 16-24 year olds about energy conservation issues and how they can raise awareness amongst their friends and family. - Community… Show more An online blog community designed to help local businesses understand how to use online communication tools such as Facebook, Twitter, YouTube, Flickr, and others to create a community of brand advocates around their brand. Clients include: BC Hydro - Invent The Future Contest- ITF is a contest designed to raise public awareness amongst 16-24 year olds about energy conservation issues and how they can raise awareness amongst their friends and family. - Community outreach and engagement content strategies for the BC Hydro ‘Invent The Future’ Contest has led to increases of 600% in social media traffic to the website and 223% increases in overall website traffic year-over-year, with 50% less budget. In addition, Facebook is now the number one traffic source for Invent The Future Contest.Genius Crowds- Genius Crowds is an online community for everyday people who have a product idea that they don't know how to bring to market. Community members are encouraged to submit their ideas for the potential to earn royalties if their product is chosen to go to market.- As an external social media consultant, Jason reviewed, advised, and executed on the social media strategy that the community management team had in place. Recommendations were made along the way that increased community engagement, website traffic, and brand awareness.The Now Revolution TourJay Baer and Amber Naslund wrote the ultimate social business 'playbook' that provides several concrete suggestions to improve your business for 'real-time business'. The Now Revolution Tour stop in Vancouver was part of their North American tour for the launch of their book.- In a team of three, Jason organized, managed, and executed the online communications, several key sponsorships, and event logistics for The Now Revolution Tour in Vancouver resulting in a sold-out event of 150+ people. The event hashtag, #NOWYVR was the 8th trending topic across Canada on Twitter for Feb. 15th. Show less

Vancouver, Canada Area

Identified online comment opportunities through social monitoring and channel listening to increase referral traffic by 5% over a three-month period for clients in the medical and hospitality industries.

Vancouver, Canada Area

• Created a social media plan for Discovery Software based on evaluating internal resources and identifying online communities and web 2.0 applications for customer engagement• Constructed and executed e-mail campaigns for Discovery Software resulting in increases of 500% in open rates and 10% in click-through rates

Vancouver, Canada Area

• Identified and scheduled successful representatives with highly successful stations increasing daily acquisition rates by 50% • Implement recruiting procedures to attract and interview new promotional representatives• Develop weekly schedules based on availability and geographical locations

Vancouver, Canada Area

• Managed and led the initiative of the Vancouver Commuter Challenge for employees at Pacific Alliance Technologies resulting in renewed interest for sustainable goals and objectives• Coordinated event logistics and planning for tradeshows, seminars, and webinars• Updated and maintained company’s Maximizer CRM database• Developed lists for various marketing campaigns based on specific target market criteria• Researched press release distribution systems and… Show more • Managed and led the initiative of the Vancouver Commuter Challenge for employees at Pacific Alliance Technologies resulting in renewed interest for sustainable goals and objectives• Coordinated event logistics and planning for tradeshows, seminars, and webinars• Updated and maintained company’s Maximizer CRM database• Developed lists for various marketing campaigns based on specific target market criteria• Researched press release distribution systems and relevant event marketing prizes Show less

Vancouver, Canada Area

• Achieved Top Western Canadian Promotion Supervisor for best team promotion initiatives, specifically in guerilla marketing through sustaining highly energized and positive teams focused on increasing brand awareness and addressing questions or concerns of customers• Leadership decisions capitalized on spotting opportunities in guerilla marketing campaigns that allowed for cross-promotion activities in various events that led to substantial daily increases in brand awareness•… Show more • Achieved Top Western Canadian Promotion Supervisor for best team promotion initiatives, specifically in guerilla marketing through sustaining highly energized and positive teams focused on increasing brand awareness and addressing questions or concerns of customers• Leadership decisions capitalized on spotting opportunities in guerilla marketing campaigns that allowed for cross-promotion activities in various events that led to substantial daily increases in brand awareness• Supervised daily event operations, managed and trained employees, maintained inventory, equipment and supplies for each event Show less

Vancouver, Canada Area

• Maintained and preserved course conditions• Operated heavy machinery• Assisted golfers with specific needs while out on the course

• Conducted professional sale demonstrations for the Braun Tassimo Hot Beverage System • Increased sales of Braun Tassimo by 150-200% at Linens-N-Things from mid-November to December 25, 2006

• Implemented a new QA Cross Checking System for data management files between software, graphics, and QA departments• Upgraded and maintained existing and new course content through graphical and database management processes• Developed new course and system graphics used in existing and future systems

Collaborated on an SFU Design Team assessing the needs of VANOC’s client request for an Olympic Emblem submission. Our result was a representation of “What it means to be Canadian” while promoting sport, legacy and health to the world in the form of an inukshuk symbol very similar to the actual chosen emblem. (Ask for view of portfolio)

Diploma, Marketing Management, Communications

• Created and analyzed marketing campaigns; public relations such as media kits; direct marketing campaigns; sales promotion management.

Interactive Design & Interactive Arts

Activities and Societies: • SFU Design Team Member for 2010 Olympic Logo Campaign • Constructed a schematic of an online calendar used.