Business Analyst
Current- CURRENT JOB RESPONSIBILITIES- Ensuring timely response on emails, RPDs or complaints from Client / Sales teams- Manage daily production scheduling of the internal teams to utilize internal capacity- BCP and round the.
- Allocate work among different vendors/teams
- Schedule work for vendors and internal teams
- Provide feedback and quality metrics to vendors
- Resolve vendor complaints and disputes- Assist CallStreet’s operations and technical teams in New York in making changes to the software and websites we use to manage the workflow for our vendors.- Quality Assurance
- Handle a variety of tasks to maintain and improve the quality of our product