Business Analyst
CurrentCURRENT JOB RESPONSIBILITIES- Ensuring timely response on emails, RPDs or complaints from Client / Sales teams- Manage daily production scheduling of the internal teams to utilize internal capacity- BCP and round the clock coverage between Hyd, NY and Manila- Manage and coordinate CallStreet’s data collection processes for / from external (vendors)and internal teams. • Allocate work among different vendors/teams • Schedule work for vendors and internal teams • Provide feedback and quality metrics to vendors • Resolve vendor complaints and disputes- Assist CallStreet’s operations and technical teams in New York in making changes to the software and websites we use to manage the workflow for our vendors.- Quality Assurance • Handle a variety of tasks to maintain and improve the quality of our product • For Data Entry, this means developing an expertise to recognize event types and toproofread entered items to properly adjudicate and validate events • For Transcription this means monitoring Live, eXpress and Standard formattranscripts to make sure the products meet our standards. Take immediateappropriate action when quality or turnaround time falls short of business expectations • For Editing/Publishing this means auditing transcripts to make sure they have beenedited and/or published properlyCURRENT JOB REQUIREMENTS- Ability to implement processes effectively- Good communication skills (Verbal and Written), good research skills, knowledge of theCallStreet transcription workflow, analytical understanding and strong decision makingabilities.- Excellent written skills – ability to prepare reports- Excellent time management and organizational skills to be able to juggle between tasksunder pressure- Excellent feedback skills- Good at MS applications (Excel, Word & Power Point)