Jason Pelland Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Leading the strategic growth of CharityVillage, balancing revenue generation with an unwavering commitment to delivering an exceptional customer experience (CX) throughout the user journey.Responsibilities:- Design and implement a comprehensive CX strategy that prioritizes user needs across the entire journey, from initial touchpoint to ongoing engagement. This includes non-profit organizations, charitable organizations, job seekers, and knowledge seekers.- Lead cross-functional teams to achieve sales targets and exceptional customer satisfaction metrics.- Champion a user-centric approach. Gather and analyze customer feedback to identify areas for improvement and optimize the CharityVillage platform, including our eLearning content and knowledge hub.- Develop and implement customer success initiatives focused on empowering non-profit organizations to achieve their hiring goals and maximize the value they receive from CharityVillage's services.

Toronto, Ontario, Canada

Leading the Account Management, Business Development, Sales Operations, and Customer Success teams for CharityVillage

Montreal, Quebec, Canada

Directed and managed a high-performing team of field representatives in the Laval/Rive-Nord (Montreal) area working with large Franchise Dealers and Large Dealer Groups.

Toronto, Canada

• Built, from the ground up, the Business Development team;• Consistently overachieving targets (120%+) MoM• Launched the Business Development Department within TradeRev with an aim of reaching and surpassing the company’s revenue and growth goals;• The team brought in over $4,500,000 of net-new business to TradeRev in 2020;• Launched Retention Department with the aim of reducing churn and re-engaging with churned customers;• Created new strategic roles within the Inside Sales Department to close a gap between our account management teams and our customer success department, to ensure the highest quality of service to our customers. • Implemented company-wide Customer Retention Management Strategies and Programs;• Launched numerous projects with our Product Team related to the improvement of the TradeRev platform, based on an initiative spearheaded by myself to understand the needs of our new customers, as well as understanding the reasons for customer churn;• Established multiple process improvements to aid in the onboarding of new customers.• Consistently coaching reps to help them grow and achieve their full potential

Toronto, Canada

• Managed a team of 8-12 sales reps;

Toronto, Canada Area

• Implemented KPIs for the Inside Sales Team, leading to an overall increase in activity, and an increase in touch points to our customers by 138%;

Toronto, Canada Area

• Consistently exceeding targets with an average of 146% target attainment in 4 months;• Individual Contributor;• Grew larger dealer accounts within the region of Quebec by 168%.

Toronto, Ontario, Canada

*Company purchased by Indeed - All staff laid-off*• Managed team of 10 inside sales representatives• Improved team’s overall productivity by 308% in 3 months (September to December 2017);• Consistently hitting 150%+ of target;• January 2018: 166% of team target;• February 2018: 191% of team target; • March 2018: 225% of team target;• Conducted over 35 interviews to grow the SMB team; • Introduced individual coaching plans for each rep;• Introduced value added incentive programs to enforce and incentivize KPIs, while improving accountability;• Created a positive work environment and increased collaboration within the team and other departments; • Lead the Social Committee at Workopolis

Toronto, Canada Area

• Consistently achieving monthly and quarterly targets; • Q3 Superstar Award at 114% of the quarter (2017);Workopolis Inc. is Canada’s largest career site for job seekers and a leader in HR technology solutions for employers. Since 2000, we have helped connect employers and candidates through exclusive partnerships and community sites, social networking, and mobile optimization.The Workopolis database of candidate resumes is searched over 16,000 times a day by top recruiters across the country. At any given time, we display between 30-50,000 mobile friendly job opportunities, with a number of tools and resources – including Job Alert emails and over a decade of career news, insights, and advice – that help Canadians launch, change, and advance their careers.To help Canadian employers attract top talent, as well as engage and retain employees, Workopolis offers a wide range of HR technology solutions and expertise – including in-house recruiting specialists, flexible job posting packages, niche networks, and video interviewing – for business of all sizes.

Ottawa, Ontario

Brand currently known, in Canada, as Skip the Dishes. • Developed and Aquired new business in the regions of Ottawa, Kingston, and their neighboring cities;• Consistently achieving and exceeding targets (145%+)• Launched new markets for JUST EAT in Cornwall, Halifax, Gatineau, Brockville;• Launched a delivery service in the region of Ottawa; • Top 5 performer worldwide for the JUST EAT Group in August of 2015 (out of 15 countries).

Etobicoke, Ontario

• Built account base from 0 to 110 purchasing clients made up of SMB and Large (500+) businesses. • Consistently met or exceeded sales quotas.• Ranked #1 out of team of new hires (15 employees).