• Wholesale Allstate Voluntary Benefits to health & life insurance brokers in Central CA. Aggressive relationship building with brokers to appoint and sell Allstate benefits. • Fearless cold-calling led to a budding relationship with a general agency which is resulting in growth opportunity in my region, and the Southwest region.

Educate small business owners on benefits of Aflac. Educate employees on benefits of Aflac and enroll in payroll programs. Train policy holders how to manage policies and claims online. Provide support for policy owners with claims and education.

• Simplified departmental sales objectives to reach 136% sales goal• Created a culture of dedication and accountability that helped account executives meet and exceed KPIs of outbound calls, talk time, and customer contact• Assisted with development of sales fundamental training program for new and tenured sales teams• Provided continuous training to representatives to improve customer service and sales strategies• Researched & proposed travel management plan to conserve $100K annually

• Worked with C-Level executives and business owners to analyze current spend and overcome obstacles to use their American Express card which led to 105% sales goal• Researched and analyzed complex sales process to create a departmental digital roadmap which improved communication between teams and shortened sales cycles

Innovative and persistent leading of 10 final-hour students led to all trainees graduating

Customer Service Professional• Best-in-class service on inbound calls for AU/NZ personal and SMB card holders• Informal leadership through performance and knowledge

Editor, design, and project management for publication of Managing Emerging Risk and Catastrophic Impact and Loss for Kevin Burton.

• Met and exceeded sales goals for hardware, software, and SaaS• Certified in Cisco, Lenovo, HP, and Apple products to provide solutions for up to 80 small business accounts• Collaborated with several teams to provide complete networking solutions• Researched and worked with development teams to provide complete IT solutions

• Built team with internal sales staff and Apple Consultants to increase B2B sales from 2%-7% in first six months at role• Provided out-of-the-box solutions to meet customer needs and reach 97% of sales goal in a new market

Administered home and auto insurance issues and adjustments for individual policy holders and built reputation for superior customer care and attention to detail. Key Accomplishments: • Awarded seven ECHO awards (Every Contact Has Opportunity) for exceptional performance and commitment to full resolution of client questions.• Received Certificate of Recognition for excellence in Customer Focus and Satisfaction; reinforced brand integrity and customer loyalty through client-focused service and support.

US Navy NCO (E-4) Honorable Discharge