Jason Piamonte Email & Phone Number

California, United States

Palo Alto, California, United States

San Jose, California, United States

San Francisco Bay Area

San Francisco Bay Area

Developing delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores. Leading focus assisting the account and support teams with key escalations and, where required, the production of best practice blueprints for the portfolio of customers. Ensuring delivery on Key Operational metrics, including Customer Health - Green/Yellow/Red, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / Renewal. Driving Customer Success practice ensuring rapid onboarding, collaboration within internal teams and across the customer lifecycle. Working closely with Sales reps and Renewals managers identifying new opportunities and upsell potential. Increasing the lifetime value of the Customer through greater advocacy and reference-ability; serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's success. Engaging broadly across the Customer organization from management through to C-Level/Influencer as required. Ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services. Actively assess the interactions with our top customers (product performance, depth, and breadth of usage, Support experience)

San Francisco Bay Area

Cohesity delivers a hyper-converged storage system for enterprise data. We consolidate fragmented, inefficient islands of secondary storage into an infinitely expandable and limitless storage platform that can run both on-premises and in the public cloud. Designed with the latest web-scale distributed systems technology, Cohesity radically simplifies existing backup, file shares, object, and dev/test storage silos by creating a unified, instantly-accessible storage pool.

Cupertino, California

The Workspot VDI 2.0 solution is purpose-built for hyper convergence and cloud. The Workspot solution is 10x simpler than existing VDI 1.0 solutions. The Workspot solution delivers a better user experience by allowing IT to mix-and-match desktops, apps, and data in a workspace on any device, including PC, Mac, iOS, and Android.The Workspot team built VDI 1.0 solutions at both Citrix and VMware. Those solutions are complex because they were built for a legacy data center architecture where storage was expensive and had poor performance. The data center is being re-invented by cloud and hyper-converged infrastructure. We started with a blank sheet of paper and built a VDI solution for the modern data center.-Perform 100+ daily outbound calls to target prospect accounts.-Run daily email campaign's to acquire more opportunities.-Develop inbound leads from various sources and qualify for business potential. -Collaborate with field sales, channel partners, marketing, sales management, and product management to facilitate new programs, messages, campaigns, and offerings. -Ensure hand-offs to field sales, business development and support, and exceeded customer's expectation. -Ensure reporting and communication is frequent and bi-directional. -Accurately update salesforce notes and opportunities.

Sunnyvale, California

Aerohive Networks—the pioneer in controller-less Wi-Fi—reduces the cost and complexity of today's networks with cloud-enabled Wi-Fi. Aerohive’s technology enables organizations of all sizes to use mobility to increase productivity, engage customers and grow their business. Aerohive's proprietary mobility platform takes advantage of the cloud and a distributed architecture to deliver unified, intelligent, simplified and a cost-effective solution.-Perform 100+ daily outbound calls to target prospect accounts.-Run daily email campaign's to acquire more opportunities.-Develop inbound leads from various sources and qualify for business potential. -Collaborate with field sales, channel partners, marketing, sales management, and product management to facilitate new programs, messages, campaigns, and offerings. -Ensure hand-offs to field sales, business development and support, and exceeded customer's expectation. -Ensure reporting and communication is frequent and bi-directional. -Accurately update salesforce notes and opportunities.

South Bay, California

Executes store implementation of AT&T Retail Promise and assists the Store Manager in executing initiatives to sales, excellent customer service delivery. Develops, motivates, collaborates, trains, improves, educates and coaches employees for growth, promotion opportunities on delivering an extra ordinary experience while adhering to company conduct and policies. Partners with Store Manager in successful new product pre and post launches, assists in staffing, scheduling, merchandising and compliance in operation both back office processes, procedures and policies. Reports fraudulent activity and inspects existing and new retail programs, tools and training.

Manila, Philippines

Advised the Board, Advocated / promoted organization and stakeholder change related to organization mission. Supported and motivated of employees in organization products/programs and operations. Ensured the staff and Board have sufficient and up-to-date information, looked to the future for change opportunities. Formulated policies and planning recommendations to the Board, Decided and guided courses of action in operations by staff. Oversaw operations of organization. Implements plans, managed human resources of organization, managed financial and physical resources. Assisted in the selection and evaluation of board members, Made recommendations, supported Board during orientation and self-evaluation.

San Francisco Bay Area

Responsible for the overall production and operation of guest service relations for the front desk, personal training, night audit activities, which include personnel management, training and development, scheduling, budgeting, forecasting and inventory control.

Education record

Education record

Activities and Societies: Wrestling, Cross Country, Track and Field

Education record

Education record