Assists in assuring optimal system performance of all PC workstations and operating systems of the HH network. Provides technical and program support for agency phone systems, voice mail and email systems. Responsible for IS Help Desk follow up, resolution and documentation. Assist Network Analyst when needed in maintaining agency backups, email support and inter-site connectivity. Provides assistance in maintaining agency intranet and Web sites. Provides assistance in developing training materials and training employees on agency software and hardware.

Working at a high volume call center were just some of my responsibly are but not limited to supporting and installing a wide range of software from Web based applications to MS-Office. Troubleshoot and fixing intermediate to complex problems with computer operating systems, applications and hardware problems. Troubleshoot and resolve issue with VPN and other network issues. Working with Active Director daily along with SQL 2005 data bases.

Supported and installed specialized software such as JDA software. Diagnose and resolved intermediate to complex problems with operating systems such as Windows XP, software such as JDA, hardware and network issues. Was a Junior System Administrator working with Server 2003, Active Directory and Exchange. Worked with SQL 2005

Supported and installed a wide range of software from Web based applications to MS-Office. Diagnosed intermediate to complex problems with computer operating systems, applications and hardware problems. Troubleshoot and resolved issue with VPN and other network issues. Worked daily with Active Directory, Exchange and was responsible for Lotus Notes account creation.

Installation and repair of various DSL components, including phone jacks, network interface devices, routers and modems for business and residential clients. Worked with transfer protocols such as PPOA, PPOE, ATM and IDSN. Instructed clients regarding how to efficiently operate their DSL and network systems.

Supported and installed a wide range of software and hardware from Windows 2000/XP,MS-Office, and Server 2003. Diagnosed and troubleshoot intermediate to complex problems with computer operating systems, applications and hardware problems over the phone and on site. Repaired and installed to include but not limited to desktops, laptops, laser printers, scanners, modems, nic’s and routes.

Installed working military networks Basic computer repair and problem solving Computer tracking systems programming and management: Troop and equipment movements; troop strength / readiness