At Dimension Labs we are revolutionizing customer intelligence with next generation text analytics. Our novel approach identifies patterns in higher-dimensional spaces using vectors—unlocking the ability organize unruly text data according to signals and categorical mappings. Our platform provides everyday users with access to advanced data science tools for understanding any source of text. Analyze live chat conversations, optimize chatbot performance, spot trends in customer feedback from surveys, reviews, and social mentions, and much, much more. If you’re still using word clouds and basic sentiment analysis reach out to learn how you can get more value from your data.

Transitioned to Zappi, a research marketplace, as a subject matter expert in Millward Brown products.