Jason Pratt Email & Phone Number

Cedar Rapids, Iowa Area

Cedar Rapids, Iowa Area

• Supported customers from the point of sale to the completion of the contract• Interpreted and met customer expectations and requirements to ensure customer satisfaction• Served as point of contact with Departments of Education and their Divisions• Developed and maintained project plans, schedules and other documentation to effectively meet and maintain customer deliverables• Collaborated with cross functional teams to ensure successful delivery of customer expectations and requirements• Identified and tracked risks, as well as implemented mitigation plans• Evaluated project performance, identified inefficiencies and recommended improvements• Prepared and presented internal and external reports on program status, risks and other program related issues• Identified and managed project scope changes• Master Scheduler, utilized Microsoft Project to manage baseline dates, milestones and critical paths in order to achieve project deliverables• Compiled appropriate reports and determined data patterns and variances for the purpose of delivering lessons learned and project planning with the Illinois State Board of Education.• Successfully managed the item development and test book delivery for the Illinois alternate assessment• Conducted internal and external user acceptance testing for new and upgraded software releases• Managed the creation, development and delivery of over 1 million state assessment and alternate assessment reports to the Illinois State Board of Education and their districts/schools• Supervised the call center team responsible for the Virginia EIMS project • Managed two start-up pilot projects through the first year of their contracts• Assisted in developing online training courses and delivered on-site training and web based training to teachers and coordinators throughout the state of Illinois.• Assisted in facilitating Item and Data Review meetings with the State Board of Education and its teachers.

Cedar Rapids, Iowa Area

• Worked with elite group to design and implement team lead position in the Customer Service department, which decreased call resolution times and became a model throughout the company.• Researched, planned, and implemented a series of cost saving initiatives to redesign network traffic, reducing annual network cost by a record $780K as lead “Re-Groom” Design Engineer.• Partnered with exclusive team of telecom professionals throughout the industry, to create new network end-to-end processes, resulting in enhanced departmental communications, improved network integrity, increased morale, and reduced costs of 3% and reporting time an average of 20 minutes / day.• Acted as key subject matter expert in converting TBS circuit designs, playing hands-on role in successful transfer of thousands of circuit design layouts from TBS into Mcleod F&E design system.• Trained and mentored internal network employees in telephony circuit design, equipment, and Access Order Guidelines, allowing Network department to reduce costs.

Bachelor’S Degree, Political Science

Bachelor'S Degree

Education record