Jason Pratt Email & Phone Number

Cedar Rapids, Iowa Area

Cedar Rapids, Iowa Area

• Supported customers from the point of sale to the completion of the contract
• Interpreted and met customer expectations and requirements to ensure customer satisfaction
• Served as point of contact with Departments of Education and their Divisions
• Developed and maintained project plans, schedules and other documentation to effectively meet and maintain customer deliverables
• Collaborated with cross functional teams to ensure successful delivery of customer expectations and requirements
• Identified and tracked risks, as well as implemented mitigation plans

Cedar Rapids, Iowa Area

• Worked with elite group to design and implement team lead position in the Customer Service department, which decreased call resolution times and became a model throughout the company.
• Researched, planned, and implemented a series of cost saving initiatives to redesign network traffic, reducing annual network cost by a record $780K as lead “Re-Groom” Design Engineer.
• Partnered with exclusive team of telecom professionals throughout the industry, to create new network end-to-end processes, resulting in enhanced departmental communications, improved network integrity, increased.
• Acted as key subject matter expert in converting TBS circuit designs, playing hands-on role in successful transfer of thousands of circuit design layouts from TBS into Mcleod F&E design system.
• Trained and mentored internal network employees in telephony circuit design, equipment, and Access Order Guidelines, allowing Network department to reduce costs.

Bachelor’S Degree, Political Science

Bachelor'S Degree

Education record