Jason Punt Email & Phone Number

Sioux Falls, South Dakota, United States

Focusing on Enterprise Service Management and ITIL 4

Sioux Falls, South Dakota Area

Greeley, Co

 Technical Support Lead. Perform user management in Active Directory, Office 365, SAP ERP, and SAP EWM. Deploy and maintain printers on Windows Server and SAP platforms. Analyze business needs to provide compatible, cost-effective computing and telephony solutions. Develop and execute SOPs for IT asset purchase, deployment, tracking, and disposal. Collect and deliver stakeholder feedback at weekly End User Experience Improvement meetings. Educate peers on emergent technologies. Train end users on business applications, including Windows 7 & 8.1, Office 365, SAP ERP, and SAP EWM. Collaborate with diverse team to design and implement ITIL-compliant policies and procedures. Provide Tier 1, Tier 2, Tier 3 desktop and application support for 1500+ users. Document and resolve complex issues in a fast-paced sales and distribution environment.

Sioux Center, Ia

 Strengthened customer relationships by repeatedly exceeding Customer Service expectations. Planned and presented product spotlights and short-term promotions to existing and prospective customers. Maintained detailed technical knowledge of a full range of veterinary products, vaccines, and medications. Collaborated with colleagues and management to set and exceed aggressive sales and market growth objectives.