Jason Williams Email & Phone Number

Washington, DC, US

Herndon, Virginia, United States

Washington DC-Baltimore Area

Washington D.C. Metro Area

Washington D.C. Metro Area

Reston, VA

• Accountable for the successful delivery and technical implementation of approx. 25 WhatsUp Gold clients, in both the SMB and Enterprise Business segments, ensuring customer satisfaction, revenue retention and.
• Develop individualized and strategic implementation plans for clients that reduce internal risk, and ensure clients receive the full value and benefit of solutions while adhering to best practices in network management.
• Work as an extension of clients internal IT organization by leading implementation execution calls in four-hour increments that ensure clients are meeting internal timelines and deliverables.
• Direct responsibility in maintaining metrics and reporting for clients professional services engagements.

Greater Atlanta Area

• Developed and executed the community strategy, resulting in the re-launch of the community
• Achieved 500% membership growth in nine months after community re-launch
• Responsible for all aspects of www.wugspace.com including customer engagement, gamification and platform support
• Develops product and community evangelists called “WUG Ninjas” who speak on behalf of WhatsUp Gold on webinars, websites, events, etc.
• Regularly spoke on webinars and presented at live events
• Maintained and expanded the Twitter presence of the WhatsUp Guru (@WhatsUpGuru)

Greater Atlanta Area

• Successfully launched two major software releases (WhatsUp Gold v 14 & 15) as the only Product Management headcount while the organization went through restructuring
• Successfully launched the new products to the WhatsUp Gold product portfolio resulting in over $3 million in sales revenue
• Documented requirements in user story for use in an Agile development environment
• Devised, implemented and evaluated training and educational materials for end-users and partners
• Met with partners, resellers, end-users and the sales force to define new product requirements and worked closely with product development to document these requirements in product specifications
• Strong social media presence, branding myself as the WhatsUp Guru

Greater Atlanta Area

• Developed visuals and sales presentations
• Teamed with sales force to identify customer opportunities
• Trained resellers on the Ipswitch products and sales strategies
• Developed the Partner technical training program for WhatsUp Gold

Greater Atlanta Area

• Designed, documented and implemented test plans and test cases using information from product requirement documents and consulting with developers
• Designed and developed test scripts in Jscript for automated testing
• Found, documented and verified fixes on defects found in the software
• Developed automated load testing/reporting of the software using Jscript, WGET and Excel

Augusta, Georgia Area

• Provided technical support for customers via phone and email
• Developed feature requests for Ipswitch products based on customer experience
• Identified product defects based on customer feed back and my own testing and usage of the products

Augusta, GA

Plan and execute travel arrangements for corporate clients visiting Augusta, GA during Master's week. This includes housing, transportation and dining.

Augusta, Georgia Area

• Managed a multi-function team of developers, trainers, project managers and support technicians
• Developed and executed implementation project plans, meeting all deliverables and deadlines
• Developed training materials that are distributed in classes on MTL (Morris Templating Language)
• Managed daily workload for support technicians
• Supported Business Development team by aiding with sales efforts. I often meet with potential customers throughout the sales process to answer technical questions
• Traveled to industry trade shows as the technical liaison between the sales staff and potential customers