Jason Real Email & Phone Number

Englewood, Co, Us

Centennial, Colorado, United States

As a dedicated leader, I take pride in managing a software development team that is committed to excellence in designing, developing, and delivering software automation solutions. My team, comprised of highly skilled software engineers, is focused on creating internal tools and solutions that play a pivotal role in supporting Charter's Video Organization. We specialize in developing cutting-edge internal tools that automate standard processes used by video engineers, effectively replacing manual and repetitive tasks. Our solutions are designed to significantly reduce the time required to restore video outages and impairments, remediate cybersecurity vulnerabilities, and enhance operational intelligence through the development of self-healing solutions (tools designed to take corrective actions when known errors arise, without the need for user intervention).

Denver, Colorado

Oversaw and optimized the daily functions of the business. Responsible for establishing and maintaining business standards for accuracy, productivity, and reliability, while ensuring compliance with regulatory and legal requirements. Played a key role in managing the budget, working with suppliers, and overseeing various operational aspects such as material order placement/tracking, inventory control, shipping paperwork, in-house inventory/asset management, office and laboratory management, and R&D and customer support.

I spearheaded and directed pivotal programs that shaped and regulated the national feed distribution for ION Television, reaching approximately 100 million TV households. In this role, I served as the primary liaison between ION and its broadcast affiliates, effectively managing relationships and ensuring seamless operations. My accomplishments include successfully collaborating with over 400 national cable and satellite TV companies (MVPDs) and 100+ affiliate broadcast partners to transition them to ION's new MPEG4 HD feeds. This strategic move empowered ION to enhance its oversight of TV feed reception and distribution, ultimately optimizing its operational capabilities.Furthermore, I provided leadership for ION's Network Monitoring Group, where I mentored a seasoned operator, guiding them into a leadership role within the team. Additionally, I implemented transformative change processes and comprehensive training initiatives that elevated the team's operational efficiency. This transitioned the team from traditional monitoring practices to actively supporting new business endeavors, thereby driving significant improvements in overall performance.

Colorado

• Led a team of technical operations specialists (managers and analysts) responsible for technical training content development and (metric driven) performance across national/international call centers• Worked with c-level management to interpret business requirements and implement change management programs to meet these requirements. • Evaluated and re-designed processes to improve call center agent performance, competencies, and call handling through continuous improvement (standards, practices, and tools), leveraging technology to improve business operations and profitability • Worked closely with internal business teams and Dish vendors to implement technical process changes to improve call center performance • Analyzed, evaluated, and presented complex metrics data to understand and implement changes related to call center performance (corporate management and site level)

Colorado

• Provide technical leadership to manage a 24 x 7 engineering team that comprises Dish Network’s Technical Operations department, working with EchoStar satellite uplink centers, supporting real time (satellite) data transmission• Create standard operating procedures (SOPs), objectives and work instructions. Regularly meet with upper management (COO, executive management) to discuss high-level system issues• Drive investigation and resolution of signal issues with uplink centers, programming departments, IT and external vendors during signal outages, quality discrepancies or any encryption/encoding issue• Work with EchoStar Engineering and Operations partners during the release of new product roll out and existing product enhancements (feature releases).• Lead and manage projects and technology initiatives to improve the effectiveness of the Technical Operations Department

Development and implementation of project plans and lead construction crews in the redevelopment of single and multi-family properties, retail, and commercial real estate. This extends across materiel, power, and foundry projects typically found in construction.Develop transaction processes and documentation for real estate and commodities trading from institutional vendors and large corporate buying entities. Establish business relationships between principle parties and ensure accurate business processes are fully documented.

Germany And Spain

Project Compliance Consultant - Madrid, Spain Technical Project Manager - SpainTechnical Project Manager - Munich, GermanyTechnical Writer - Munich, Germany

Galicia - Spain

Reviewed and optimized departmental processes and defined procedures for company migration of servers, services, their support and maintenance.Defined project plans and procedures, coordinated tasks and assigned resources to improve business systems support and maintenance.Provided management with reports on manpower, resources and timing objectives to efficiently integrate new services.

Munich - Germany

Creation of Network Operations Centre (NOC). Defined strategies, processes (for 1st & 2nd line Help desk, Call Center and Customer Care positions), job profiles, defined and implemented procedures, work flows & determined methodologies for customer call tracking (with Remedy ARS tool) to best manage customer calls (routing). Coordinated and managed multiple projects, defining project procedures & Service Level Agreements across multiple departments, to ensure product releases (new version upgrades - testing, QA, release) complied with critical "time to market" requirements, whilst keeping within business policies and procedures.

Munich, Germany

• Implemented essential helpdesk hardware, software, procedures and processes, to improve user call response times and customer problem resolution. Establish Service Level agreements (SLA’s) and review performance measurement • Co-ordinated local Helpdesk integration as part of a global Helpdesk operation (Germany, Sweden, UK, Japan and USA) to identify & define strategies, integration policies and procedures; resource planning; defining objectives, international platform designation and resolving issues as they occurred.

Australia

Brief Career Summary:• Electronics Technical Systems Engineering – Operation, integration, maintenance and design of ship-borne electronics, weapons and navigational systems• Personnel Leadership and Supervision - Team and departmental responsibilities• Upper Management Support - Command Support and technical advice• Information Systems Manager - Unix and MS Windows Operating Systems, Unix and Novel Servers, hardware/software management and maintenance, user training, systems administration • Quality Manager and Internal Auditing Systems (ISO 9002) – Implementation and promotion of quality and regulatory requirements (Defense sector) as per ISO Quality Standards, in the workplace.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.Sc.), Organizational Leadership, 4.0

Activities and Societies: Honors - summa cum laude 2018.

Operations Management, Statement Of Accomplishment - With Distinction

Bachelors, Electronics Systems Engineering