Solutions-focused professional with over a decade of experience providing rapid, client-focused support to over 200 business clients. Demonstrated ability to identify root causes and provide lasting resolutions. Adept at explaining complex technical concepts to users of varying technical expertise. Experienced in a variety of common hardware, software, and operating systems, with a proven ability to master new technologies rapidly.Specialties: Troubleshooting & Issue Resolution, End-User Training & Support, Root Cause Analysis, Rapid Ticket Response Times, Scheduled & Ad-Hoc Maintenance, System Implementation, Client Relationship Management, Detailed Documentation
Listed skills include Troubleshooting, Microsoft Office, Servers, Networking, and 14 others.