Jason Mosher Email & Phone Number

V0R 2Z0, Tofino, British Columbia, Canada

Tofino, British Columbia, Canada

• Bookkeeper/Human Resources/Technology for a multi-company environment involving Retail Activity and Property Management.
• Responsible for general ledger entries, Invoicing, purchase orders, accounts receivable, accounts payable, payroll and financial statement preparation.
• Responsible for Human Resource activities such as hiring, team development, staff mentoring and training.
• Development of internal technology solutions including the buildout of fiber optic, ethernet cabling and deployment of mesh Wifi infrastructure
• Build and maintenance of Linux servers for monitoring, knowledge base and workflow engines
• Hands on troubleshooting of general technology and network issues

Vancouver

• Successfully led a team of 65+ staff across the following departments: - 24x7 Global Network Operations Center (Vancouver and Southampton) - 2 Metro Fiber Network Operations Centers (Toronto-Unionized and Montreal-Non).
• Responsible for the design, build, deployment and ongoing management of network infrastructure across all Data Centers, WAN and Corporate LAN environments
• Developed and adhered to Capital budgets in excess of 3M and 0perational budgets in excess of 20M (Direct Cost/Opex)
• Partnered with Architecture, Support, Product and IT teams to deploy new products and technologies
• Negotiated support contracts and capital purchases with major vendors (Juniper, Cisco, etc.)
• Key participant and stakeholder in compliance and security initiatives including PCI, SOC 1/2

• Provided leadership to the Global Technical Operations Center, Network Operations Engineering, Storage Operations Engineering and 2 Metro Network Operations Centers
• Key contributor to merger of Cogeco Data Services and Peer1 Hosting and development of new organizational structure to reflect the combined operations
• Managed the integration of Metro Fiber NOCs (Toronto/Montreal) into larger operational team while driving consistency in process and workflows among frontline teams
• Developed a new monitoring team focused on all company infrastructure (IT, DC, Network, Customer)
• Streamlined workflows to ensure work being done by correct team
• Senior level escalation point for customers and internal staff.

• Evolved Vancouver based Network Operations Center into a Global Network Operations Center based in Vancouver/Southampton in a follow the sun operational format
• Developed a 3rd tier team of Network Operations Engineers focused on service delivery and network uptime
• Responsible for KPIs, departmental metrics, network uptime and incident resolution

• Managed a 24x7 Network Operations Center and AUP Enforcement team
• Developed ITIL processes including Incident, Change and Problem Management
• Responsible for network monitoring strategies and incident response
• Developed uptime and KPI metrics to measure quality of network service
• Key participant in developing compliance documentation and workflows (SAS70, SSAE16)

• Provided level 1/2 network and technical support to colocation, hosting and internet clients in a 24x7 Network Operations Center environment
• Managed and monitored all network infrastructure and data center environments

• Led central reservations and front desk team at premier BC Ski Resort
• Responsible for guest satisfaction and operational efficiency of team

• Managed multiple hotel operations under Whistler Lodging Co. including Radisson, Marriot, Chamois, Cascade, Lost Lake Lodge, Alpen Glow and Glacier’s Reach

Itil® Foundation Examination

Network Systems, Dean'S Honours List, Honours Graduate

Business Administration