Bookkeeper/Human Resources/Technology for a multi-company environment involving Retail Activity and Property Management.• Responsible for general ledger entries, Invoicing, purchase orders, accounts receivable, accounts payable, payroll and financial statement preparation.• Responsible for Human Resource activities such as hiring, team development, staff mentoring and training.• Development of internal technology solutions including the buildout of fiber optic, ethernet cabling and deployment of mesh Wifi infrastructure• Build and maintenance of Linux servers for monitoring, knowledge base and workflow engines• Hands on troubleshooting of general technology and network issues

• Successfully led a team of 65+ staff across the following departments: - 24x7 Global Network Operations Center (Vancouver and Southampton) - 2 Metro Fiber Network Operations Centers (Toronto-Unionized and Montreal-Non) - Network Development and Systems Engineering - Network Transport and Design Engineering - Carrier Relations and Vendor Management• Responsible for the design, build, deployment and ongoing management of network infrastructure across all Data Centers, WAN and Corporate LAN environments• Developed and adhered to Capital budgets in excess of 3M and 0perational budgets in excess of 20M (Direct Cost/Opex)• Partnered with Architecture, Support, Product and IT teams to deploy new products and technologies• Negotiated support contracts and capital purchases with major vendors (Juniper, Cisco, etc.)• Key participant and stakeholder in compliance and security initiatives including PCI, SOC 1/2• Developed ongoing risk and capacity management mitigations and strategy• Developed Transit, Transport and Internet Peering strategies• Responsible for Network Monitoring and Management Systems, Automation and Security• Ongoing development of KPIs and Metrics to gauge success of teams and the infrastructure• Successful in mentoring and professional development of staff• Senior level escalation point for customers and internal staff.

• Provided leadership to the Global Technical Operations Center, Network Operations Engineering, Storage Operations Engineering and 2 Metro Network Operations Centers• Key contributor to merger of Cogeco Data Services and Peer1 Hosting and development of new organizational structure to reflect the combined operations• Managed the integration of Metro Fiber NOCs (Toronto/Montreal) into larger operational team while driving consistency in process and workflows among frontline teams• Developed a new monitoring team focused on all company infrastructure (IT, DC, Network, Customer)• Streamlined workflows to ensure work being done by correct team• Senior level escalation point for customers and internal staff.

• Evolved Vancouver based Network Operations Center into a Global Network Operations Center based in Vancouver/Southampton in a follow the sun operational format• Developed a 3rd tier team of Network Operations Engineers focused on service delivery and network uptime• Responsible for KPIs, departmental metrics, network uptime and incident resolution

• Managed a 24x7 Network Operations Center and AUP Enforcement team• Developed ITIL processes including Incident, Change and Problem Management• Responsible for network monitoring strategies and incident response• Developed uptime and KPI metrics to measure quality of network service• Key participant in developing compliance documentation and workflows (SAS70, SSAE16)

• Provided level 1/2 network and technical support to colocation, hosting and internet clients in a 24x7 Network Operations Center environment• Managed and monitored all network infrastructure and data center environments

• Led central reservations and front desk team at premier BC Ski Resort• Responsible for guest satisfaction and operational efficiency of team

• Managed multiple hotel operations under Whistler Lodging Co. including Radisson, Marriot, Chamois, Cascade, Lost Lake Lodge, Alpen Glow and Glacier’s Reach