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Executive leader of SaaS company as it transitioned from original owner / leadership through multiple acquisitions and two successful Private Equity transactions.• Established Customer Success alignment across the organization building and maintaining strong customer retention and growth. o Retention rates above 90% CVRR (Contract Value Renewal Rate) with 3-year term. Grew expansion subscriptions 6x.• Aligned and matured the sales, pricing, contracting process to efficiently support customer acquisition, implementation, and retention.• Established KPIs across organization associated to the delivery of services (utilization) and management of subscription renewal and growth emphasizing the retention of customers (health scores). • Enhanced Service delivery functions to measure and deliver at desired margin and grow Services Revenue 250%• Evaluated, aligned and integrated acquisitions of competitors and complementary products.• Drove product evolution through data analytics strategy.

Executive leader of SaaS company as it transitioned from original owner / leadership through multiple acquisitions and two successful Private Equity transactions.• Established Customer Success alignment across the organization building and maintaining strong customer retention and growth. Retention rates above 90% CVRR (Contract Value Renewal Rate) with 3-year term. Grew expansion subscriptions 6x.• Aligned and matured the sales, pricing, contracting process to efficiently support customer acquisition, implementation, and retention.• Established KPIs across organization associated to the delivery of services (utilization) and management of subscription renewal and growth emphasizing the retention of customers (health scores). • Enhanced Service delivery functions via PMO to measure and deliver at desired margin and grow Services Revenue 250%• Evaluated, aligned, and integrated acquisitions of competitors and complementary products.• Drove product evolution through data analytics strategy.

Advanced analytic solutions applied to marketing decisions and communications within the retail, pharma and consumer packaged goods space to drive desired purchasing outcomes. Development of solutions to support the evolution of database marketing and email communications to analytically driven calls-to-action during real time interactions and within electronic communications.

Solution consultant working in the early stages of Customer Relationship Management software ranging from custom software through package CRM software.