- Translating and Editing (Lao/Thai/English)- Creating Lao language subtitles for major Hollywood films- Transcreation and localization of taglines and slogans into Lao for Fortune 500 companies- Managing translation staff and proofreading work- Creating social media and other marketing materials- Co-administering the largest Lao translation group in Facebook- Administering the largest Lao tourism industry group in Facebook

- Translating (Lao/Thai/English)Topics translated: Law, Cinema/Media, Tourism, Business- Editing Lao translations of English children’s books (volunteer)- Devising Lao language curriculum for learners of Lao as a Second Language

- Account Management for existing agents- Ensuring accuracy and quality of quotes and itineraries provided by the sales team- Training and management of the Sales Team including reporting to the Country Manager- Building tailor-made products for demanding agents- Developing local sales channels- Providing support to the Country Manager for developing new agents

- Assume overall responsibility for the company’s operations in Thailand- Hiring and performance monitoring of office staff and tour guides - Manage the budget for the Thailand office and report quarterly updates- Building tailor-made products based on client demands- Oversee operational quality management throughout Thailand- Implementation of an audit system to manage risk, improve client safety and minimize any potential liability for the company- Client relations, including the monitoring of feedback from agents- Being the face of the company by entertaining visiting travel agents in Bangkok- Report to the COO monthly regarding Thailand country performance issues

- Oversee all tour operations in the Lao PDR - Budget and manage company funds- Prepare and submit all documents to acquire company licenses- Administer accounting for new hotel construction project- Scout out new product developments and tour ideas- Manage and train staff- Liaise with the National Tourism Authority on issues facing tourism in Laos and Luang Prabang

- Oversee all tour operations in the Lao PDR - Administer accounting for new hotel construction project- Manage and train staff- Liaise with the National Tourism Authority on issues facing tourism in Laos and Luang Prabang- Coordinate operations between Laos and neighboring countries

- Maintaining relationships with NGOs and communities to create tours which contain a volunteer component (voluntourism)- Discovering and developing new tours throughout Southeast Asia- Leading tours in Thailand and Laos for volunteer groups- Creating and maintaining website- Writing, producing, and distributing the monthly email newsletter- Troubleshooting and repairing office computer systems

- Accounted for all cash in the store - Smoothly handled difficult customers through methods of compromise and conciliation- Merchandized displays frequently to promote sales- Provided support, encouragement and training to sales staff- Placed large daily book orders for the store- Managed employee concerns and issues- Processed payroll