Jason R. Witten Email & Phone Number

Knoxville, Tennessee, United States

• Orchestrated project teams to seamlessly onboard new security clients, prioritizing the implementation of best practices and minimizing downtime.• Proactively engaged with clients to evaluate their IT requirements and provided expert advice on the implementation of robust IT security controls leading to $1,000’s in MRR.• Managed Email, Cloud App, and Endpoint Security, ensuring comprehensive protection and risk mitigation.• Effectively troubleshooted and resolved high-level security issues for clients, employing advanced technical skills and problem-solving abilities. • Built and implemented Incident Response Plan and Disaster Recovery Plan Template to be used across clients.

Knoxville, Tennessee Area

• Saved the company ~$4000 a month by streamlining all IT processes and evaluating current contracts to achieve proper baseline spending for the department.• Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.• Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.• Responsible for every aspect of the Information Technology environment at 12 office locations, 380 users, and a multitude of job sites including contract negotiations with resellers and suppliers to get IT assets on site and live in a timely manner.

Knoxville, Tennessee Area

• Spearheaded new procedures for Help Desk documentation, enabling the development of a comprehensive knowledge base of common issues and solutions to improve Help Desk efficiency.• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.

Knoxville, Tennessee Area

• Assisted IT Manager with general computer repair and maintenance.• Handled all tier one support request from end-users in multiple locations.• Closed 90% of trouble tickets on the first call without escalation.

Bachelor Of Science - Bs, Information Technology

Associate Of Applied Science, Network Systems Administration

Activities and Societies: President of the IT Club Student Ambassador & Tutor