Jason Chaffin Email & Phone Number

Carmel, In, Us

Carmel, Indiana, United States

Leading the Mechanical Breakdown Protection (MBP) program, which generates over $900M in sales from 1,000+ financial institutions and contributes $80M+ to company revenue, I collaborate with sales and service teams to drive product success and client satisfaction. I streamline Smartsheet and Excel reports, saving 20-30 hours monthly, while managing client onboarding, contract coordination, and communication to ensure seamless operations and customer success.

St Louis, Missouri, United States

I led a team of 16 sales representatives, emphasizing coaching, mentoring, and performance-driven leadership to achieve team success and high customer satisfaction. I developed recruiting, onboarding and training programs, implemented sales campaigns focused on retention, and conducted sales analysis to drive improvements in client satisfaction and sales processes.

St Louis, Missouri, United States

I achieved a 92.5% annual renewal rate while managing over 5,000 client accounts and maintained leading customer satisfaction metrics (96.4%) for three consecutive years. I also onboarded 50-100 new clients annually, led a marketing program that generated over $150K in revenue, and conducted 1,000+ in-person meetings to foster long-term relationships and drive revenue growth.

St Louis, Missouri, United States

I consistently maintained the department's highest retention rate (92%), contributing to over $30M in renewed business through exceptional relationship management. Additionally, I upsold $1.2M in revenue to existing clients and managed relationships with over 900 clients, utilizing active listening and conflict resolution to ensure high customer satisfaction.

St Louis, Missouri, United States

As an Inside Sales Representative and member of the “Think Tank Committee,” I developed successful sales campaigns and generated $850K in sales revenue through cold calling, referrals, and relationship-building techniques. I consistently ranked in the Top 10 among 20 sales representatives and won three sales contests.

Cincinnati, Ohio Area

Greater Los Angeles Area

Dayton, Ohio Area

Cincinnati, Ohio Area

Bachelor Of Science In Sport Management, Sport And Fitness Administration/Management

Activities and Societies: Christmas on Campus & Hurricane Katrina Spring Relief

Education record