Jason Sergent Sr. Email & Phone Number

Dallas, Tx, Us

Upgraded legacy network infrastructure to a high-performance, scalable environment, enhancing network reliability and capacity.Collaborated with AT&T to execute switch and router upgrades, improving network stability.Integrated advanced diagnostic tools like AT&T SD-WAN and Cisco WLC/AP for real-time monitoring and proactive issue resolution.Implemented robust security measures using Cisco CCNA Security, including firewalls, IPS, and VPNs, to protect sensitive data.Provided ongoing network support, quickly resolving outages and minimizing downtime to ensure continuous operations.

Woking, Surrey, Gb

• Successfully delivered new technology solutions into TT Electronics by conducting thoroughevaluations and validations through pilots and proof of concepts.• Independently managed technology projects with a strong focus on timely delivery, ensuringcompliance with architectural and security standards.• Provided technical expertise and acted as the point of escalation for IT infrastructure-relatedissues, offering 3rd line support and coaching to the wider IT team.• Collaborated with project teams to identify technical requirements and design solutionsaligned with project needs and IT technical architecture.• Designed and delivered new IT solutions for the business, contributing to infrastructureelements of technology roadmaps.• Conducted thorough assessments of new technologies in the marketplace to assess theirsuitability for use within TT Electronics.• Ensured IT assets and information remained secure and that all projects adhered toarchitecture and security standards.• Managed multiple projects simultaneously, including new networks, virtual platforms,backup solutions, communication platforms, security solutions, M&A integrations, and otherassigned projects.

Dublin, Ohio, Us

• Spearheaded Managed Datacenter discovery projects, conducting interviews with SystemEngineers and Technical Leads to gather business requirements and technical specifications.• Facilitated discussions on Server, Rack space, Power, Cooling, Networking and Storage,Routing and Switching, Security, and Application dependencies to develop a comprehensiveintegration strategy.• Collaborated with cross-functional teams to design and implement data center solutions thatmeet clients' unique needs and align with industry best practices.• Led the planning and execution of data center integration projects, ensuring seamlessmigration of systems and applications while minimizing downtime and disruption.• Conducted rigorous testing and validation of integrated data center environments to ensureoptimal performance and adherence to security standards.• Developed detailed documentation for data center integration procedures, including standardoperating procedures (SOPs) and configuration guides.

Morristown, New Jersey, Us

• Spearheaded the oversight and control of on-premises compute/storage and cloudinfrastructure, ensuring seamless integration and optimal performance.• Managed and maintained VMware environments, handling system provisioning, patchmanagement, and application hardening to enhance security and efficiency.• Led the design, implementation, and support of Active Directory systems, ensuring smoothoperations and compliance with security standards.• Provided expert-level support for security monitoring, log management, and log correlation,contributing to proactive threat detection and incident response.• Installed, configured, and deployed server applications, adhering to best practices andperformance optimization guidelines.• Facilitated seamless engagement and support from vendors, effectively coordinating requestsand ensuring timely resolutions to technical issues.

Dallas, Texas, Us

• Served as the Fortigate Firewall and Alienvault SIEM/USM system owner, leadingconfiguration and design implementation efforts to bolster network security.• Successfully completed Fortinet Training for NSE 2, 3, 4, and 5, further enhancingknowledge and proficiency in Fortigate firewall technologies.• Identified, designed, and executed security projects aimed at improving detection andresponse capabilities, ensuring a robust and proactive security posture.• Leveraged threat intelligence data to develop effective alert detection strategies, enabling theinvestigation of unusual network behavior and potential threats.• Conducted implementation analysis and technical risk assessments on firewall rules,ensuring adherence to security standards and best practices.• Actively participated in the creation of robust security controls to promote compliance withapplicable rules, regulations, policies, laws, and guidelines.

Il

• Delivered tier three support, ensuring prompt resolution of complex technical issues relatedto security systems and infrastructure• Installed and configured systems, implementing robust security measures to protect data andprevent unauthorized access.• Conducted monthly security scans and installed security patches as required, enhancing thesecurity posture and protecting against potential vulnerabilities.• Collaborated with IT engineering and development teams to restore services duringincidents, facilitating timely recovery and minimizing downtime.• Monitored the performance of overall data systems, proactively identifying potential issuesand optimizing system efficiency.• Interacted with network support services to identify and correct problems, ensuring seamlessnetwork connectivity and communication.• Simulated or recreated user problems to resolve operating difficulties, implementingeffective solutions and preventive measures.

Austin, Tx, Us

• Provided exceptional technical support to remote clients, promptly responding to andresolving incidents and service requests within defined SLAs.• Developed, configured, implemented, and managed systems within on-premises and clouddeployments, ensuring seamless integration and optimal performance.• Utilized PowerShell command-line scripting to build, move, and configure servers across theenvironment, streamlining system administration tasks.• Monitored system performance, proactively troubleshooting and resolving errors to maintainsystem stability and reliability.• Managed cloud instances for cloud infrastructure services and cloud servers, optimizingresource allocation and ensuring cost-effectiveness.• Analyzed and defined business requirements to determine specifications and standards,aligning technology solutions with organizational needs.• Oversaw the proper implementation and integration of cloud-based applications, adhering tosecurity best practices and compliance requirements.• Established, set up, and maintained hosted servers, ensuring data integrity and accessibility.

Washington, Dc, Us

• Supported the clinical information reporting system, playing a critical role in patientdiagnosis, treatment, and physiological monitoring.• Ensured compliance with statutory and regulatory requirements by designing andimplementing quality assurance and life cycle management programs for medical devicesand medical systems.• Collaborated with clinical departments to lead or co-lead the implementation planning formedical devices and systems, ensuring seamless integration into existing workflows.• Engaged with medical and clinical staff, local OIT staff, and Contracting personnel todevelop statements of work, requests for proposals, and disaster recovery plans,incorporating technical and architectural standards, IT capacity, and information securityconsiderations.• Identified interconnectivity issues and requirements, facilitating the integration of medicaldevices by working closely with key members of the OIT staff to resolve networkcommunication and configuration requirements.• Gained hands-on experience in managing VMware vSphere, VMware vCenter6/5.x, vCloudsuite, vCenter Operations (vCOPS), PowerShell, VSAN, NSX, and vRealize Operations(vROPS).

Pleasant Hill, Ca, Us

• Responsibilities included providing support to end-user community on hardware, software, and network related problems, questions and use.• Deployed and managed corporate LAN/WAN infrastructure, voice and data networks, email and messaging systems, and other company infrastructure;• Performed network troubleshooting to isolate and diagnose common network problems. • Installed, upgraded, and configured network printing, directory structures, rights, security, and software on Windows servers.• Recommend for purchase, sets up, and installs hardware and software components as required, including workstations, printers, cell phones, software, and branch related equipment.• Played a key role in establishing and managing IT policies and procedures;• Created and updated IT documentation as needed and other duties as assigned.Environment: Hyper-V, Server 2012/10/08 Windows 7, Exchange 2010, Cisco Meraki / ASA, MDM, VOIP, Site-to-Site VPN, Freshdesk, ESET, Lan Sweaper, Solar Winds, AD Manager

Alameda, California, Us

Perform daily senior level multi-tasked Network Administration, Application functions Server and VM upgrades, security and troubleshooting and backing up critical Router, Switch, Server and Workstation environments. Perform Advanced level Domain policy changes and modifications, Active Directory 2003/2008, DNS, and DHCP scope changes. Adds, deletes, and modifies users and groups, creating and modifying domain wide group policy’s to secure system standards. Also respond to ISP circuit issues, performance concerns, vender product software support. Administer configure VoIP service for call center with Cisco unified Call Manager and Unity messaging.. Provide VPN access for remote users using sonic wall and Cisco VPN. Perform network projects such as VLAN switch port access and data and voice reassignments, upgrades, and installation of hardware. SSL-VPN Cisco Router and protocol configuring, Catalyst switch upgrades, Switch setup and assignments for IP phones. ReadyNAS 3100 storage upgrades and system restore projects. Cisco ASA and Iron Port, Bluecoat proxy SG administrating, Sonic wall VPN access Security updating upgrading and access provisioning. Secluding Avamar backups and routine maintenances, Administering EMC VNX optimizing servers for virtualization of servers with VMware Vsphere and Hyper-V. Troubleshooting Right Fax and Cisco Unity and Callmanager administration task and duty’s. Install and securing server proprietary applications to client workstations. System monitoring storage limits Server avaliblity and access remotely.Document and follow advanced administrative instructions directed CTO administration policy and procedures with detailed instructions including network diagrams in some casesfor the infrastructure systems including: existing switches, routers, IP address, DHCP scopes, static IPs and prepare Standard Operating Procedures for managed systems.

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San Francisco, Ca, Us

• Provided direct field engineering and technical support to a large end-user base in multiple locations, including management, staff, physicians, and faculty.• Provided PC, data networking, hardware, and software support for complex problems on networked computer systems triaged from the Medical Center IT Customer Support Center, Network Operations Center, or from project/task oriented planning. • Configured user settings over multi-domains using Active Directory security settings.• Used SharePoint to effectively communicate with clients in a Windows XP to Windows 7 / Office 2010 environment. • Hardware Support: installation, maintenance, troubleshooting, and repair of PCs, peripherals, network-related equipment, data infrastructure resources, and printers.• Software Support: installation, configuration, and troubleshooting of both industry-standard software and proprietary software provided by 3rd party vendors.

Oakland, California, Us

• Monitor daily activity. Assist with purchase orders for hardware and software procurement & other administrative duties.• Worked "Hands-on" and lead the technical aspects of projects on-site with clients.• Created and updated technical documentation per department. • Trained new technician’s guidelines and standards migration and PC refresh procedures. • Migrated windows XP to Windows 7 / Office 2003 to 2007 and 2010 / Lotus notes 6.5 8.0.1 • Configured user settings over multi-domains using Active Directory security settings.• Validated desktop applications and verify stability within Test environment. Work with department managers and end users to validate functionality requirements. • Coordinated with regional resources, execution of tasks and update migration work plan during the migration security architectures.• Maintained passwords, data integrity and file system security for desktop environments.• Provided sound judgment for decision-making. Environments: Epic, Citrix Server Windows 7 Server 2003 and 2007, SQL, Windows XP, Unix. Office 2007 and 2010, Lotus Notes, PACS Remedy ticketing systems Health Connect and all other proprietary hospital applications., iSite, winstation, PACS, Mainframe and Copath to name a few.

Oakland, California, Us

• Desktop services activity includes conducting site surveys, re-imaging PC's, installing software, mapping printers, installing peripheral devices, cable management, and performing break/fix and IMAC services in a corporate HP/Windows environment. • Support a robust Microsoft based network running NT/2000 and Exchange. Server, PC, MAC and Laptops.• Monitor daily activity. Assist with purchase orders for hardware and software procurement & other administrative duties.• Troubleshoot network usage and computer peripherals. Install new users. Install new applications. • Support more with computer, network systems and peripheral devices.• Assist with PC installation, maintenance, E-mail administration, disk capacity monitoring and network security • Maintains passwords, data integrity and file system security for the desktop environment.• Recommend hardware and software solutions and upgrades using established procurement processes.

Mountain View, California, Us

• Performed daily network engineering duties on an ecommerce and eStore websites during Peak Tax Season. • Monitored Intuit’s turbo tax online Tax services websites for unfamiliar and unusual network formalities. Using network tools provided I identify isolate and resolve network issues. • Worked with Sr. database and System administrators to insure company compliance service level agreements and standards.• Preformed change request, performance tuning and Carrier coordination efforts.• Managed and monitored user accounts via ID Manager for access login to insure quality user experience. • Installing patches, performing back-ups for disaster recovery.• Provided Network monitoring including updating threshold alerts and interface counter traps on JBOSS application servers.• Investigate host intrusion rules and polices configured with Cisco Security Agent/Management Center. • Isolate affected users and initiating circuit failover to minimize latency and validation for end-user experience. • Handle restoration efforts on Linux machines, monitoring various site monitors and tools to detect and resolve site issues. • Work quickly and calmly under pressure to escalate actions requested by senior staff • Dispatch of individuals from various functional groups within the organization.• Provided Hourly performance logs and end of shift report for DBA’s, ENGINEERs and DEVEOLERS network reports. Environments: Linux, Windows Server, e-Store, Web Ops, eDelivery, Introscope, Infrastructure Monitoring (Spectrum, Big Brother), Config Management (Cohesion), Log / Trend Analysis (Splunk / Sawmill), My SQL and Pearl Scripting.

San Ramon, Ca, Us

Provided daily troubleshooting for printers, USB devices, and computer systems including IBM ThinkPads and HP desktops Supported more than 6,000 employees at Chevron headquarters utilizing databases licensed by Chevron global software library.Installed, configured, and troubleshot wireless technologies LAN, WAN and Wi-Fi and VPN connections and configurations. Provided support for third party vendor software and applications. External Projects: Gil-3 Global MS Vista.Operating Systems: Microsoft 2000, XP and MS Gil 3 Vista. Software package mainly consisted of MS Office 2003 and 2007 and Lotus Notes. I also installed, configured and troubleshot a various range of vendor software and applications.

Oakland, California, Us

Primary point-of-contact presence for Kaiser Wireless Device Support.Voice and Video over Wi-Fi mobile capable devices and messaging integration to clinical applications and workflow devices.Examined and tested new products from Vendors for assessment for limitations.Analyze and resolve procedural problems; partner with Client on issues as needed.Coordinated appointments with end users to install new wireless firmware and software on devices. Program, troubleshoot and test cell phones and accessories. Environments: Lotus Notes 5.0 and 6.5, Microsoft 2000 & XP, Lotus Notes, MS Office, Blackberry 7250/7750, Health Connect Management systems and software.

Market homes in the local community by utilizing a proven successful marketing plan. Provide virtual tours on web site of homes listed providing them with additional exposure. Create sales brochures for each listing to profitably market the home. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Negotiate the best possible contract for clients. Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing. Ensure that all terms of the contract are met prior to closing.

Oakland, California, Us

Responsible for providing computer and information technology support to the Kaiser users community. Responsibilities included a multitude of tasks associated with PC workstation hardware, software and networks troubleshooting including Desktops, Laptops, Local and Network printers, assisted users with via in person or over the phone using remote access if needed. Connectivity issues were resolved via patch panel or telnet connections to Routers, switch and other related network equipment. I assisted IT managers and team members with suggestions in refining KPIT Help Desk processes and procedures projects as necessary.

Oakland, California, Us

Support desktop hardware and software environments, printers, and client software applications.Coordinated installation of new desktop technology solutions, client software applications, and operating systems.Installed and configured network printers and participated in Health Connect projects.Managed desktop setups and configurations for deployments to end users.Supported Health Connect systems and software.Installed and configured Health Connect HCMS database. I also interacted with users and vendors directly to resolve software issues.Health Connect Management Systems project consisted of traveling to multiple Kaiser sites across the Bay Area and deploying laptops with needed Health Connect utility's and software.Operating systems included Microsoft 2000 and XP. Software packages included Lotus Notes, Microsoft Office 2003 and Kaiser proprietary software. Environment: Microsoft 2000, XP, Lotus Notes, Microsoft Office, Lotus Notes and Health Connect Management Systems and software.

Dallas, Tx, Us

* Worked in SBC Network Operations Center of California as a main point of contact for network outages and overall service quality.Configured and troubleshot routers, switches, multiplexers, CSU/DSU and server connectivity issues.Managed relay, ATM, point to point, SMDS, IDSN, and DSL circuits.Operated network monitoring and fault detection tools such as HO Openview, Netcool, Cisco (Cisco Works) and Transcend and Desk Talk (Trend SNMP). Environment: Windows 98/NT, routers, switches, multiplexers, CSU/DSU, Remedy, Lotus Notes, ATM, Openview.

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Converted circuits into HDSL-2 T1 circuits for exclusive business customers.Worked with the central office Technicians remotely testing and troubleshooting T-1 and POTS circuits.Troubleshot, tested and activated HDSL multiplexers, DAX switches and CPE equipment.Performed circuit tests via RTU test equipment for pair gain, cable pair and line equipment.Analyzed the network by stress testing frame signals.Opened and worked trouble tickets through the Remedy ticketing system.

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Activated DSL circuits end to end using Frame Relay Copper Loop testing software.Performed circuit tests to provision circuits for DSL activation.Provided field technicians with support for DSL connectivity.Configured DSLAM, Switch, DSL routers and modems for business customers.Assisted coworkers in troubleshooting LAN/WAN DSL issues Experienced with Network monitoring utilities such as HP Openview, Net Cool SNMP, Remedy, Oracle, Siebel, Citrix and UNIX.Environments: NIC, Hub, Repeater, Bridge, Switch, Router, Gateway, Modem, ISDN Adapter, CSU/DSU, Wireless Access Point, Proxy, Firewalls.