Senior Product Manager
Lead Product Manager responsible for Pricing and Itinerary Creation modules of Flights platform (performs over 15M daily customer searches, and generates transacts billions of dollars annually)- Expanded pricing engine usage beyond core Flights to drive >$2M in incremental revenue annually - Improved conversion and contact rate through a series of experiments (A/B tests) to find the optimal mix of Split Ticket (“Hacker Fares”) product; increased upsell mix for a large airline by 5%… Show more Lead Product Manager responsible for Pricing and Itinerary Creation modules of Flights platform (performs over 15M daily customer searches, and generates transacts billions of dollars annually)- Expanded pricing engine usage beyond core Flights to drive >$2M in incremental revenue annually - Improved conversion and contact rate through a series of experiments (A/B tests) to find the optimal mix of Split Ticket (“Hacker Fares”) product; increased upsell mix for a large airline by 5% within a quarter- Drove multi-million dollar business case for virtual credit card platform, including writing use cases and validating the feasibility of stakeholders’ inputs; got buy-in on the trade-offs of increased payment costs vs. conversion improvements- Managed roadmap and day-to-day execution for two scrum teams; involved close collaboration with Finance, Customer Care, Commercial and other business verticals- Oversaw the Flight platform’s triage and support efforts; primary owner for prioritization of issues and requests for both B2C and B2B channels Show less
