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Customer-focused executive focused on delivering and scaling Product value to clients through data-driven approaches, cross-functional collaboration, and concise Product vision. This drives the primary goal of long-term retention, reduced churn, and revenue growth. Experience scaling teams through multiple stages of growth with processes, tools, and best practices.
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Director Of ProductSurgimate Dec 2023 - PresentNew York, New York, UsProcess Optimization, Technology Integration, Relationship Management, Interoperability, & Strategic Product Roadmap -
Vice President Of Customer SuccessStratasan Jun 2021 - Oct 2023Chicago, Il, UsAs the VP of Customer Success, I oversee and manage Stratasan’s customer-facing team. My primary objective is to ensure that our clients are delivered top-class service and value through every phase of their customer journeys including onboarding and training, ongoing customer management, and on-demand support. -
Vice President Of Onboarding, Training, & SupportStratasan Mar 2020 - Oct 2021Chicago, Il, UsManaged the Training and Support teams and all client-facing resources. Implemented in-app Support chat and Ticketing System and report analytics to create response times <2-minutes and resolutions averaging <20 minutes from the client’s first contact. Facilitated and solved internal Stratasan [non-technical] support issues pertaining to our platform, data, and services. Created and launched customer implementation plans that reduced onboarding times from 4 months to 30-45 days. Continued collaboration with Stratasan’s Customer Success department to ensure positive client adoption and retention through onboarding hand-off processes, and custom training plans. Stratasan’s Internal/External Guide for cross-departmental initiatives involving the customer journey.
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Director, Customer SuccessStratasan Mar 2019 - Mar 2020Chicago, Il, UsManaged the Customer Success Department with the CSMs becoming direct reports. Created processes to provide excellent account service management and expertise for Stratasan customers through market research and strategy within the healthcare industry. The main goals of Stratasan’s Customer Success Department were to optimize value and experience for our customers by expanding, developing, and maintaining long-standing customer relationships through ongoing, proactive engagement.
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Senior Manager, Customer SuccessStratasan Oct 2017 - Mar 2019Chicago, Il, UsProviding excellent account service management and expertise for Stratasan customers through market research and strategy within the healthcare industry. The main goals being to optimize value and experience for our customers by expanding, developing, and maintaining long-standing customer relationships through ongoing, proactive engagement.
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Gis ManagerStratasan Aug 2011 - Oct 2017Chicago, Il, UsI am in charge of GIS Mapping, Geospatial Data Analysis, Customer GIS Training/Support, and Product Cartographic Design. I manage and maintain a strong relationship with Esri's Data and Business Analyst Product Managers, Health and Human Services Team, and Sales Associates.In addition, I work with Stratasan Customer Support, maintain a Health GIS manual (designed to train and support novice GIS users), Project Management, Customer Relations, and support the Sales and Marketing Teams with GIS information.Specialties: GIS, Demographic Data, Psychographic Data, Esri Business Analyst Desktop, Esri Business Analyst Online (BAO), Data Analysis, Cartographic Design, Customer GIS Training, Customer Support, GIS-based Technical Writing
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Teaching AssistantGeography Dept. Kent State University Aug 2009 - May 2011Kent, Ohio, Us- Instructed undergraduate and graduate level Advanced GIS laboratory- Tutored undergraduate and graduate students in GIS, Physical Geography, and Geostatistics
Jason Haley Skills
Jason Haley Education Details
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Kent State UniversityGeography -
Kent State UniversityGeography
Frequently Asked Questions about Jason Haley
What company does Jason Haley work for?
Jason Haley works for Surgimate
What is Jason Haley's role at the current company?
Jason Haley's current role is Director of Product at Surgimate.
What is Jason Haley's email address?
Jason Haley's email address is jh****@****san.com
What is Jason Haley's direct phone number?
Jason Haley's direct phone number is +133076*****
What schools did Jason Haley attend?
Jason Haley attended Kent State University, Kent State University.
What are some of Jason Haley's interests?
Jason Haley has interest in Traveling, Civil Rights And Social Action, Environment, Hiking, Camping, Trivia, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Jason Haley known for?
Jason Haley has skills like Customer Experience, Esri, Account Management, Project Management, Gis, Customer Relationship Management, Customer Satisfaction, Arcgis, Geospatial Data, Technical Writing, Data Management, Spss.
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