Certified Arborist Project Manager managing projects in the greater Seattle Area.

Certified Arborist with the International Society of Arboriculture (ISA). Co-own family business based out of Kenmore, WA. Licensed, bonded, and insured. -Safely perform expert pruning services with spur and spurless climbing systems, chainsaws, ropes, and rigging equipment-Manage a small team of workers to perform tasks on the ground and assist with rigging operations-Proficient with a variety of large power equipment, boom lift trucks, and wood chippers-Two years of value-based pricing, bids/invoicing, and sales for tree-related work-Provide excellent customer service to clients, including during the permitting process-Perform all ISA Tree Risk Assessments: requiring accurate tree, and disease identification using arborist tools and methods such as core samplingISA Certified Arborist #PN-8359AWashington State License # ECOTRTS884Q9

As an MCLE Analyst my primary role was to interpret the Admission to Practice Rules and regulations to verify the content of continuing legal education courses submitted by sponsors and lawyers of Washington state. I also connected with members on the phone, email and standard mail regarding continuing education requirements, licensing questions and membership status changes. At the beginning of the year, I helped certify over 8,000 lawyers for compliance of education credits during the largest member annual license renewal.

The two quality assurance roles I had at TalentWise applied federal and state law to criminal background and credit checks to aid clients in making eligibility determinations for hiring consideration. As a processor, I had a Quality Error Rate of less than 0.3%, Turn-Around-Time Error Rate of less than 0.5% for all cases processed. Typical volumes were anywhere from 120-150 employees a day. As a disputes analyst, I initiated and researched candidate eligibility disputes over the phone and via email. Final determinations and their accordance to the law were then explained to the candidate.

Provided quality assurance to content using Google's Goobuntu operating system and tools for two pilot mobile applications: Field Trip and Ingress. Did content writing and editing of over 100 publications and millions of user-submitted data packets for the use their respective applications. Trained approximately 200 people in the operations teams in Bothell and Hyderabad, India during on-boarding and major policy changes with continual success.

-Collaborated with a small team of appointment setters to schedule appointments for a team of arborists-Reliably met and exceeded weekly quota requirements for scheduling and production-Accurately articulated scope of work in uncertain/changing environments to arborists-Exemplified a high level of professionalism and courtesy to customers, especially in disputes

Customer Service position helping customers with their design, printing, and shipping needs. Consulted with new and existing business and design professionals using Adobe and Microsoft software. Proficient with production tools including copiers, scanners, lamination, and Sign and Graphics equipment.

Management position directing a team of three to seven to serve customers. Completed weekly and monthly sales, inventory, and cleanliness reports. Excelled in auditing and managing controllable losses using action plans.

Received Beginner Sales Award during the first quarter started providing insurance benefits to members of labor unions and associations in three states. Maintained calendar of appointments and events produced from inside sales and cold lead calling. Analyzed individual’s finances and insurance options based on need during hour-long appointment presentations