Jason Shen Email & Phone Number

Kirkland, Wa, Us

Pittsburgh, Pennsylvania, United States

Boulder, Colorado, United States

- Authored product requirements for several core features, including safe and efficient data restructuring and deletion—a top-voted customer request tied to $43M+ in ARR. Signifies a major shift in Splunk's 20-year strategy and projected to save customers millions in storage costs- Pioneered new command-line tool to streamline repair of corrupted data buckets in remote object stores (S3, Azure Blob, GCS). Reduced workload for internal support engineers by 50%, accelerating data recovery and enhancing customer experience- Conducted in-depth analysis of top customers' deployments and usage patterns, focusing on OS usage and libraries to improve telemetry collection. Gathered crucial data on Linux kernel versions, non-standard boot options, and installed packages, informing strategic OS support decisions and detailed documentation development- Collaborated with $10M+ ARR clients to refine use cases and prioritize features, ensuring alignment with customer needs- Facilitated daily standups to align team efforts and resolve roadmap blockers; delivered presentations to executives and GTM teams; and coordinated with security and legal departments to ensure compliance and mitigate risks in product development

Seattle, Washington, United States

- Led cross-functional teams to optimize Pick Process Paths across Amazon Robotics Non-Sortable Sites, achieving a $1.25MM cost reduction through improved configurations and pathing.- Facilitated collaboration among Software and Process Engineers, Senior Directors, and Data Analysts, enhancing team synergy and project success.- Responsible for presenting the optimization proposal to senior directors and achieving their buy off.- Translated customer and senior director needs into actionable product development plans for engineering teams.- Conducted in-depth data analysis of performance metrics, resulting in data-driven insights guiding project decisions.- Created detailed documentation, schedules, and reports to maintain project transparency and team alignment.

Pittsburgh, Pennsylvania, United States

- Trained educators in CMU's Python curriculum, enhancing the quality of high-school Computer Science education.- Designed and executed professional development workshops, elevating teaching methodologies and content delivery.- Led UX/UI design improvements for the educational platform, significantly enhancing user engagement and satisfaction.- Implemented a feedback loop with users to continuously refine and improve platform functionality and user experience.- Catalyzed improvements in platform functionality and team collaboration through strategic integration of user feedback.

Bellevue, Washington, United States

- Directed a student team in developing an innovative AI-based college matching website.- Managed project timelines, resources, and deliverables, ensuring adherence to project scope and objectives.- Conducted market research to understand user needs and preferences, informing product development strategies.- Achieved third place in the 2020 Seattle Youth Entrepreneurship Challenge with a compelling product presentation.

Seattle, Washington, United States

- Managed laboratory instruction, ensuring a conducive learning environment and adherence to academic standards.- Developed and delivered engaging lectures and lesson plans, focusing on user-centered design principles.- Streamlined administrative and organizational tasks, improving the overall efficiency of the teaching team.- Monitored and reported on student progress, providing valuable feedback for course improvement and student support.

Bellevue, Washington, United States

Volunteered as a teaching assistant in Human Biology, VR Storytelling, and 3D Printing camps. Taught and engaged with a variety of students.