• Led product management and operations for emergency text services, overseeing the entire lifecycle from conception to deployment.• Conducted in-depth reviews of emerging technologies to ensure cutting-edge solutions in the field.• Directed software development with a focus on delivering efficient and reliable solutions.• Engaged in software engineering using Golang, Node.js, and Python to build resilient applications.• Implemented comprehensive monitoring and alerting systems… Show more • Led product management and operations for emergency text services, overseeing the entire lifecycle from conception to deployment.• Conducted in-depth reviews of emerging technologies to ensure cutting-edge solutions in the field.• Directed software development with a focus on delivering efficient and reliable solutions.• Engaged in software engineering using Golang, Node.js, and Python to build resilient applications.• Implemented comprehensive monitoring and alerting systems to maintain optimal service reliability and performance. Show less

• Led a geographically dispersed team of engineers, fostering collaboration and ensuring consistent performance across regions.• Managed voice services platforms within the business unit, overseeing a budget of approximately $500K.• Coordinated cross-functional projects with engineering, finance, and legal departments to ensure seamless execution and compliance.• Enhanced team communication by strategically positioning the voice engineering team for better alignment with the rest of… Show more • Led a geographically dispersed team of engineers, fostering collaboration and ensuring consistent performance across regions.• Managed voice services platforms within the business unit, overseeing a budget of approximately $500K.• Coordinated cross-functional projects with engineering, finance, and legal departments to ensure seamless execution and compliance.• Enhanced team communication by strategically positioning the voice engineering team for better alignment with the rest of the organization.• Implemented change management protocols, rigorous testing, and monitoring systems to improve reliability and reduce operational risks.• Reduced human error outages by establishing a safer, more organized process framework.• Increased system performance visibility by implementing comprehensive monitoring and metrics tracking.• Provided infrastructure support for Oracle Enterprise SBC, Cisco BroadWorks, OpenSIPS, FreeSWITCH, Asterisk, and proprietary applications.• Developed Python applications for monitoring using Zenoss and DataDog, enhancing system oversight and performance metrics. Show less

• Created an innovative product portfolio by leading all emergency services activities.• Designed emergency systems, operational components and monitoring, using Kubernetes, DataDog, FreeSWITCH, and Java. • Developed a call processing and monitoring system, using Python.• Provided education about emergency communications, including NG911.

• Maintained a cluster of OpenSIPS proxies with integration to a Java routing platform. • Managed a large deployment of FreeSWITCH servers. • Supported DevOps team to create a robust monitoring platform.

Technical consulting for the telecommunications industry. Specializing in complex integration and open source tools.

• Managed Alabama 911 project needing to deploy a new 911 call routing solution servicing the entire state. • Coordinated planning and deployment with the state and 911 community, to successfully migrate traffic onto our network without any issues.• Assisted carriers on weekly calls to help them migrate their circuits. • Provided leadership, hands-on technical work, and mentoring for a fast-paced, high-growth VoIP service provider. • Facilitated technology integration for two… Show more • Managed Alabama 911 project needing to deploy a new 911 call routing solution servicing the entire state. • Coordinated planning and deployment with the state and 911 community, to successfully migrate traffic onto our network without any issues.• Assisted carriers on weekly calls to help them migrate their circuits. • Provided leadership, hands-on technical work, and mentoring for a fast-paced, high-growth VoIP service provider. • Facilitated technology integration for two acquisitions. • Gained patents for emergency calling location and routing (US #20140031003A1 & #99042309B2). Show less

• Managed technology for a revolutionary call center startup using all at-home agents.• Built a robust set of web-based tools for easy deployment to the workforce.• Evolved the communications infrastructure to support 7000+ employees.• Invented and patented a communication system for secure call delivery to at-home call center agents (US #856413B2) using Avaya Definity/CM and Asterisk.• Integrated call center systems for several large companies, including American Express, J… Show more • Managed technology for a revolutionary call center startup using all at-home agents.• Built a robust set of web-based tools for easy deployment to the workforce.• Evolved the communications infrastructure to support 7000+ employees.• Invented and patented a communication system for secure call delivery to at-home call center agents (US #856413B2) using Avaya Definity/CM and Asterisk.• Integrated call center systems for several large companies, including American Express, J. Crew, Hickory Farms, Pizza Hut, and Sprint.• Worked with leading carriers such as AT&T, Level 3, and Verizon for both TDM and IP circuits. Show less

• Founded a web development company to build dynamic, database-driven websites. • Managed a network of subcontractors for handling volume and specialized tasks• Complete project management for site deployments• Development in PHP, Perl, PL/SQL, ASP and MivaScript• Database administration for Oracle and MySQL

• Managed a small development team in creating database driven websites and performed sales engineering functions for the company.• Created requirements and functional specification documentation• Development in server-side JavaScript• Systems administration for Sun Solaris, IBM AIX, and SGI IRIX• Database administration for Informix

• Facilitated migration of paper records to a digital GIS system for managing outside plant resources.• Development in Perl, Oracle Forms PL/SQL, and Java• Oracle database administration• Systems administration for SUN Solaris network