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System Engineer - SalesWhat can I say… I get to work with the amazing Tier 2/3 Service Providers and the markets they serve. Together, we are building new service models that drive innovation, customer satisfaction and at the same time creating awesome revenue opportunities for the SP. Focused on SP routing/switching, SD-WAN, automation, security, mobility, and data Center practices. Yes, I pretty much cover all of the technologies that Cisco has to offer!

• Responsible for selling directly to the Government and Education customer base, delivering onsite consulting, selling and supporting highly complex company products/services/systems/solutions.• Primary subject matter expert in delivering technical support in sales presentations, product demonstrations, and installation and maintenance of the following solutions sets: Security, Hosted/Cloud, Unified Communication, Cell technologies, Vendor Equipment, and professional services • Leads the technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities. • Formulates responses to customer inquiries/questions concerning highly complex system software and applications, and provides software development and consultation to prospective users. • Understands, develops and delivers products/services/systems/solutions to customers business, information, technical and educational needs. Designs technical solutions involving new and emerging technologies.

• Leader and manager of a deployment engineering services team that covered North/South America engagements.• Responsible for driving the VOSS software solution set (Cisco Hosted Collaboration Solution) along with all telephony design for the America’s region with overlapping coverage internationally.• Responsible for Pre/Post sales of Cisco Design and Implementations involving VOSS which manages the Cisco Hosted Collaboration Solution -UC components (CUCM, CUC, CUPS, etc.) for enterprises and Service Providers.•Provide technical implementation and design leadership to standalone clients for the Voss-Solution suite• Voice of the customer - driving the VOSS Product set by building enhancements and vision for the product.

• Primary account manager of a 12 million dollar business module in the East Texas, North Louisiana and Arizona region. • Responsible for the growth and penetration into the healthcare market by identifying appropriate business targets, securing high-level appointments, executing a strategic sales process, and managing the prospect to close. • Directly responsible for building and maintaining executive relationships that enable one to articulate product and business strategies in order to drive business growth.

• Senior lead network manager responsible for the integration of Voice and Data services across the enterprise networks in migrations from TDM. • Leader of a team of analyst with additional responsibilities that include daily operations, hardware set-up, maintenance, and administration duties of various application platforms. • Design/implemented multiple Cisco VoIP/network solutions with capacities between 30K – 60K users across multiple states and countries. • Responsible for the design, configuration and implementation of all network/VoIP endpoints. • Manage all Day-to-Day network operations, changes, break-fixes, support• Oversees all technical internal voice capital projects and expenditures, ensuring that all projects are completed on time and on budget. • Work with cross functional teams during design and scoping out of development efforts to ensure full communication across divisions. • Work across independent teams to resolve issues involving ownership of tasks. • Work with Architecture, QA, product and individual business unit teams to ensure product design and functionality. • Proven expertise in supporting and troubleshooting hardware/software, networking issues and acts efficiently and effectively as a liaison between departments. • Strong technical background with a solid history of delivering outstanding customer service. Loyal, dependable professional with solid work ethics.

• Responsible for the day to day corporate telecom management for operation of the company's voice, wire and computer data services. • Manager and senior lead engineer of a team that supported the companies first deployed internal Cisco VoIP solution.• Managed all external telecom vendor communications and contracts for the corporate headquarters location. • Developed long-range architecture plans for the Corporate telecommunications systems.• Reported directly to the Vice President of operations and was instrumental in providing cost cutting initiatives in order to decrease annual telecom expenses.

• TOP Secret! • Served my country with Pride!