Executive Leader of the corporate IT organization • Developed a cyber security program to bring the organization to CIS L2 compliance. • Complete re-architecture of all restaurant and corporate network infrastructure.• Shifted the organization off POTS to 100% VOIP/Cellular solutions.• Multiple highly successful new restaurant openings.

Providing subject matter expertise and oversight for large hotel technology projects; guidance and leadership to a broader Technology Team. Development and growth of relationships between Operations Executives, Major Brand technology leaders, Solution providers, and 3rd party service organizations. Engage owners and asset managers to build a winning technology strategy for new and existing properties.• Led and championed multiple technology pilot programs with the Aimbridge Hospitality portfolio for Hilton Worldwide, Hyatt, Marriott International, and IHG brands• Directed IT capital budgeting efforts across the property and brand portfolio.• Authored and led an RFI process for Aimbridge Preferred Solutions.

Responsible for strategic alignment and relationship management between IT and multiple commercial and operational business departments. Development of technology strategy roadmaps, vendor negotiation and management, contract execution, and annual budgeting.• Technology leader on the Loews Customer Engagement Center transformation program. Scope included the implementation and migration to Sabre DX Custom Booking Engine, Cisco Customer Journey Platform, Sabre Next-Gen Voice Agent, and IRECKONU CRM platform.• Lead the Identity and Access Management program. Onboarded SailPoint Identity IQ running the program from RFP to Go Live. The project included the automation of J/M/L event processing and the correlation of over 12,000 identities across ten endpoint systems.• Oversaw and managed critical technology platform migrations, new application onboardings, mobile application strategy along with PCI, CCAP, GDPR compliance programs, and e-commerce initiatives.

Provided world-class on-site and remote project leadership to new and existing clients. Complete site surveys, gather and analyze requirements, and consult on operational/business process. Managed all Gateway Ticketing and customer personnel in the coordination and execution of the project.

Led a team of Business Analysts, Engineers and Subject Matter Experts supporting the Guest Experience, Shipbuilding and Revitalization business areas. Managed $600K annual support plan along with project capital budgets from $100K to $78M. Developed and delivered the strategic technology portfolio for 6 passenger cruise ships, including the world’s 3 largest vessels. Introduced the brands to RFID, mobile, people counting, behavioral and business optimization technologies.

Facilitated the modernization of shipboard revenue systems. Migrated away from localized, obsolete systems to modern, centralized enterprise grade solutions. Initiated strategic partnerships with technology leaders and brought cutting edge solutions to an environment traditionally known for manual and less efficient processes.

Managed InfoGenesis Point of Sale system implementation projects for casino, cruise ship and food service clients. Key member of the client relationship management team participating in sales engineering, implementation and post live support activities.