Jason Smith, Mba Email & Phone Number

Dallas, TX, US

Dallas, Texas, US

• Building formal project management organization for this construction equipment manufacturing subsidiary of Komatsu Ltd focused on the delivery of technology projects. Publishing, implementing, and training staff on.
• Leading priority project of planning, implementing and transition to operations of enterprise ITSM ticketing system (ServiceNow). As part of scope, leading requirements and process engineering of Change, Incident.
• Current mix of projects include design and deployment of enterprise mobile app; roadmap delivery of customer facing web portal, design/delivery of Palantir hosted data lake federating data from SAP S4/HANA and.

Lead all aspects of IT strategy, operations, and digital transformation of car care organization operating across national footprint with a hands-on approach. Developed and executed a comprehensive IT roadmap aligned with business objectives, resulting in increased operational efficiency and cost savings. Oversee the design/development, implementation, and.

GB

Plano, TX, US

Charlotte, NC, US

Plano, Texas, US

• Direct the design, implementation, and continuous improvement of the enterprise Service Management practice.
• Drive corporate adoption of ITSM strategies and processes, manage all personnel and budgetary matters, and represent support and operational results to executive leadership.
• Defined and documented process/procedure and governance standards utilizing ITIL v3 and LEAN best practices as basis. Achieved significant, effective collaboration across larger IT organization, ITSM functional areas.
• My teams have accomplished best levels of performance historically against pre-defined KPIs, SLOs/SLAs, and critical success factors across each functional area of ITSM in 2017. o Teams achieved historically best.

Addison, Texas, US

• Define and drive the strategic direction of several IT functional areas comprising service operations, quality assurance, and DevOps organizations in the support of the Concentra IT enterprise.
• Negotiated and implemented a successful vended managed services engagement to provide production support and application development for entire enterprise application, middleware, and B2B/EDI stacks. Engagement has.
• Implemented comprehensive incident, problem, change management policies (and reporting) based upon ITIL recommended approaches which has generated repeatable, reliable, and consistent results. Achieved consistent highs.
• Matured DevOps and Quality Assurance organizations by implementing automated software build/deploy and testing capabilities whereas they did not exist prior. This has resulted in significantly decreased time to.
• Decreased overall department budget and operating costs (including software licensing/maintenance and hardware) by 30% year over year while increasing efficiencies and stakeholder satisfaction. Reduced TCO of vendor.

Irving, TX, US

• Established and implemented comprehensive monitoring, incident, problem, and change management solutions for entire enterprise infrastructure and application portfolio by restructuring and directing team of IT.
• Responsible for operations departmental budget preparation, control, and ROI analysis.
• Directed the prioritization and execution of enterprise-level tactical projects, with collaboration from senior business leadership, to ensure completion on budget, on time, and within scope.
• Key collaboration partner with executive leadership in strategic, operational, and tactical planning for information technology infrastructure, software, and systems ensuring alignment with business requirements and.
• Implemented easily accessible and consumable operational KPI and SLO/SLA metric reporting to quickly identify important trends and initiate commiserate actions.

Dublin 2, IE

• Led portfolio of operational projects, executive strategy implementations, and ad-hoc special projects from conception to implementation that varied in budgetary size and scope complexity.
• Provided oversight of portfolio of project teams though each phase of their delivery of enterprise billing, retail/Point-of-Sale and customer care application development projects ensuring adherence to enterprise level.
• Implemented and managed effective communications standards of complex work efforts across multiple teams and stakeholders to senior leadership providing visibility into project/portfolio goals, progress, risks, and.

Dublin 2, IE

• Manage onshore/offshore resources in the technical support of PeopleSoft CRM, enterprise billing, and user level security applications for AT&T 13 state region.
• Conducted strategy formulation, implementation, problem management/root cause analysis, and support of all levels of software operations in production, testing, and development environments as relates to those.

Dallas, TX, US

• Promoted to direct administrative support of application portfolio by developing/managing service level agreements and software delivery, managing dedicated and contracted resources, delivering maximum application.
• Operational lead for PeopleSoft CRM batch processing, Order Management/Processing, and CRM / IAF user security team. Oversaw management of resources dedicated to provide accurate customer bill/order processing.
• Delivered annual year over year cost savings of $5M by negotiating and managing the implementation of a vendor provided enterprise credit card processing solution.

Dallas, TX, US

• Responsible for the operational support of daily billing activities and peripheral procedures related to the processing of production DSL and dial customers across national footprint.
• Fulfilled 2nd tier problem analysis and resolution roll as well as primary liaison with development and customer care organizations. Streamlined production batch software deployment/release activities, implemented M&P.

US

• Performed technical pre-sales role in the acquisition of new business development and expansion of existing customer portfolios.
• Translated client requirements into technical specifications and assisted sales organization in the creation of needs assessment documentation, Statement of Work creation, and project planning/training scheduling.
• Managed and performed the installation, configuration, and support of network management and visualization software solutions for national and global telecommunications companies.

Master Of Business Administration (Mba), Technology Management

Bscet, Computer Engineering