Maximo Support - Support Maximo as well any integrating IT solutions; engage with users to obtain their concerns and collect key requirements and supporting documentation. Work with the technical team to brainstorm solutions and develop, test and implement solutions for end-users. Support multiple system Managers to identify obstacles and provide documentation.Develop SQL queries, develop and complete test cases for applications and integrations, build mapping documents, end to end solutionsSpecial Project Support - Representative on various teams for the Maximo work management solution for Eversource; Collaborate with Project IT members to brainstorm solutions via new functionality or configuration to meet various project needs.Training and Change Management for Maximo - work with Training and Change Management teams to implement in-person training; support creation of video and paper training documentation to customize to end users needs. Customize presentations and key points to suit the multiple audiences. Follow up with end users on training via formal and informal sessions: online/in person, small and large group formatsBuild and enhance PowerBI Reports - obtain design requirements, identify data sources and elements. Build and validate Reports and data visualizations via Agile approach. Develop and evaluate report displays to meet the needs of users at all levels; from high level review to detailed actionable views.

Implement Maximo Work and Asset Management for Utilities - Research, collect data and analyze solutions for Electric and Gas Operations. Diagnose and forecast obstacles related to system management and factor business impacts. Continually evaluate and refine solutions for project deadlines.Standardization and implementation of best business practices; lead design and brainstorming sessions to improve business changes with various departments within Gas and Electric Operations. Summarize findings of discussions into decision matrices to present to Project Leadership. Emphasis on concerns/show stoppers related to data conversion/translation, data creation, business processes, reporting mechanisms)Functionality Lead - Lead engagement sessions about the project and identify change impacts to various roles within the organization. Use feedback to refine system functionality, configuration, and training. Identify and Validate common and edge case scenarios for User Acceptance Testing Teams. Refine testing scripts to be inline with business practices.Validate and approve design requirements under an Agile Project Management methodology. Emphasizing key deliverables across multiple business groups and staging design requirements for follow up enhancements to be supported by production support.Defect Coordinator- company lead for defect resolution and management; collaborate with functional and technical leads to address and resolve various issues with functionality as well as data conversion and quality. Ensured the quality and rating of defects submitted were categorized and processed. Followed up on high impact defects as required by project exit criteria.

Scheduled and allocated resources to complete compliance, sales, and engineering projects. Trained and supervised team to inspect paperwork, complete outstanding requirements & research supporting documentation for projects. Monitored progress of key capital and maintenance projects. Investigated anomalies and errors in paperwork; advised on process improvements. Designed jobs for construction and estimation.Supported multiple departments to allocate and schedule work to meet their individual goals, regulatory requirements and performance goals for the organization.Evaluated workflows and formulated process improvements as project numbers increased year over year. Maintained and improved relationships with town and state regulators to ensure all parties impacted were heard and able to meet customer needs and reduce time spent in conflict resolution.Measured productivity of resources to evaluate; Collaborated with managers to improve productivity and update forecasting.

Standards & Procedures AdministratorResearched new technologies and gauged the company’s requirements. Coordinated implementation of trials for new construction technology for review and evaluation. Revised & updated company standards and procedures in compliance with Federal and State Regulations for various departments. Incorporated best practices to increase safety and productivity.Coordinated paper and electronic distribution of new and revised StandardsChaired monthly meetings and coordinated approval process for Standards updates, new tools, and equipmentProject ManagementReviewed large construction projects from state and local agencies to determine impact to company infrastructure. Engineered and developed coordinated plans. Aligned company objectives with various projects.Engineered, designed, and estimated various projects for financial approval. Ordered materials as needed. Prepared project paperwork for field technicians, supervisors, and contractors to utilize during construction. Managed projects with area managers & supervisors prior to start and during construction to completion

Assisted customers with design and organizational problems, evaluate their needs, and propose potential solutions. Provided focused, high-quality customer service in a dynamic and fast-paced environment.