Jason Solida Email & Phone Number

Noblesville, Indiana, United States

Noblesville, Indiana, United States

Carmel, Indiana

Write User Stories for DeveloperCommunicate with internal customers, external vendors, OEM’s and Users to elicit requirements Worked as part of Agile Scrum teamFacilitated transition to KanbanCoordinate complex integration project between development team and 7 sister companiesPrioritize needed development work based on vendor deadlines and user.

Carmel, IN

• Write Use Cases and stories for Developer in absence of Business Analyst
• Test issues submitted by support for defect of RFE for Integrations, CRM and Mobile Application.
• Coordinate issues with developers to ensure correct issue assignment providing seamless department workflows ensuring quickest path for resolution to customer.
• Test functionality of any and all new software via manual and regression tests, data analysis and approve release to customers live servers.
• Communicate and Coordinate with over 20 Automotive Original Equipment Manufacturers to ensure requirements are met and specifications are coded as needed to complete certification successfully.
• Completing Certification processes with various Automotive Original Equipment Manufacturer’s for multiple Dominion Client Relationship Management products allowing our users to receive leads and data directly from the.

Indianapolis, Indiana Area

• Processed on average 85 Data Hygiene requests from new and update customer contracts every month in a timely and organized manner.
• Analyzed and updated any and all SQL Statements to maintain the integrity of Data Hygiene processes.
• Installed, configured, tested and supported various credit related vendor integrations.
• Developed and update department processes to maintain customer satisfaction and workflow efficiency.
• Worked with external vendors to develop a thorough understanding of processes
• Deployed Integrations with automotive credit vendors to exchange data and provide credit reporting for dealerships inside our products.

Indianapolis, Indiana Area

• Direct contact for Mile One Dealer group regarding all technical and how-to issues.
• Provided timely and effective technical support and training to dealers.
• Investigated and coordinated with development on product enhancements, issues and updates.
• Collaborated with Deployment Services to update Autobase customers to 7.4.3 and run SQL scripts on all LogMeIn servers to remove PII data.

Indianapolis, Indiana Area

• Performed training and assistance to new and current Technical Analysts.
• Ensured region performs efficiently and productively.
• Performed in-depth troubleshooting of all aspects Autobase software and offer solutions to customers.
• Followed issue tickets from initial contact through resolution.
• Maintained high level of documentation and communication with customers and Autobase staff on status of tickets.
• Direct contact for Account Managers in the field to resolve issues and answer questions.

I held the following positions at Sam's CLub start with the most recent:Produce Supervisor 1 yearElectronics merchandising 3 yearsMeat DepartmentPharmacy Technician 1 yearGrocery Merchandising 1 yearCashierForklift driver for 6 years.Reciepient of 2 merit raises and 3 time Partner of the Month

Perform all the normal tasks of a teacher staying on track and on time.Ability to take assignments on a last minute basis

Masters Of Information Technology With Security Management Specialization, Information Technology, 3.93 Gpa

Network+ And A+ Certifications, Network+ And A+ Certifications

Bachelor, General Studies

Significant class Web Design Computers in the Elementary Classroom Web Analysis Advanced Web Design Information Systems Fundamentals.