Jason Spruce Email & Phone Number

Change Manager for a range of successful projects including corporate website redevelopment, national electricity industry regulation change, implementing SAP CRM & IS-U, and most recently the upgrade from ECC to S/4HANA. This role ensures the realisation of business benefits and the delivery of project objectives on time and budget by increasing employee adoption and usage.Through building meaningful relationships, effective communication and training delivery, the role focuses on the people side of change, including business processes, systems and technology, job roles and organization structures through the creation and implementation of change management strategies and plans to help stakeholders through their individual change journey while minimising resistance.

The IT Customer Services Manager is responsible for the provision of a high level of front line customer support and service. This involves the strategic and day to day operation of the Service Desk, IT Training and Desktop Support teams supporting 2300 users across the country. Customer Service is our top priority which we strive to improve through improved Service Management techniques, customer collaboration and business valued self service initiatives to make peoples lives easier.

Reporting to the IT Technical Operations Manager, this team leader position is responsible for the technical resources allocated to capital projects within the business. This cross functional team includes Server, Network, DBA, SOE, and Desktop resources which deliver work ranging from small enhancements through to major infrastructure deployments.

IT Client Service comprises of Desktop Support, Application Packaging, Network Support and Training. This diverse group is focused on providing outstanding customer services to end users.

As a Desktop Support technician for CSC, I was responsible for desktop hardware and software support of our client’s 1600+ workforce. Standard tasks involved installing and configuring Windows based OS and software, provision of PC and laptop hardware and support of printer and multifunction devices. I was also involved in the setup of the WYSE/Rapport server and terminals to manage Thin Client hardware throughout the business. Support was provided over the phone, face to face and via remote assistance tools.

Self Employed IT Support and TrainingMerged with Locutus IT in 2004

I was responsible for the maintenance of the organisations internal network of Windows based PC's and the Linux web and mail server. I installed and configured a VPN solution allowing secure remote connection for key members of the organisation. I was also responsible for creating and hosting the group’s main website. I provided technical support and training to staff members both and offsite and was available on call for afterhours support where required.

Governor'S Leadership Foundation Program

The Governor's Leadership Foundation (GLF) program is the Leaders Institute of South Australia's renowned flagship program. This.

Diploma Of Counselling

Diploma Of Network Engineering, Information Technology

Bachelor Of Science, Anatomy & Physiology