- Intensive short term case management with complex client group including comprehensive assessment, outreach, harm reduction, trauma informed counselling, crisis management, discharge planning and community transition from hospital emergency department and inpatient units.

- Carry a caseload of 15 long-term clients who are experiencing homelessness or precariously housed, struggling with mental illness and addiction.- Coordinate the complete assessment of clients, arranging for clinical evaluations, psychiatric consultations, psychological testing, functional assessments, etc.- Help meet clients rehabilitative and social needs while using a recovery-oriented approach- Integrate and implement a written service plan for each client with emphasis on client’s strengths and needs- Monitor and follow-up on service plan by home visits, linking clients with necessary providers, (medical, psychiatric, social, educational, and other services) while maintaining contact throughout the course of treatment- Connecting with local coalitions - Liaising with other professionals and agencies to provide the best quality of care for clients

A multimodal intervention that targets skills or coping strategies to lessen the potential risk factors or psychological deficits associated with recurrent suicidal-related behaviours.

- Evaluated and identified areas to help build the national strategy

- Helping callers who are experiencing a mental health crisis to work out effective ways of addressing their immediate problems and connecting them to services which can offer ongoing support- Provided short term counselling and support, in a safe bed environment, to individuals struggling with mental health and the justice system

- Offered respectful, client-centred mental health and addictions counselling and crisis management in a large emergency hostel and shelter - Supported men experiencing homelessness, addiction, and concurrent disorders in changing their behaviour and achieving their goals- Facilitated group learning and taught classes on perseverance, fear, recovery principles, harm reduction- Advocated for the under-housed and mentally ill- Collaborated with multidisciplinary service providers to ensure integrated, comprehensive care- Designed treatment plans, managed cases, tracked progress, followed-up with clients

- Part of the Drop-In Toronto Network.- Group focused on psychoeducational and cognitive behavioural education.- Informal solution focused therapy.- Crisis intervention- Liaising to community supports and addiction services.

- One on one prevention counselling- Life skills- Relapse Prevention- Crisis/Conflict management- Coping strategies- Supervise and document the self-administration of medication

- Admitted, interacted with, and cared for men experiencing homelessness/related issues in a mid-size shelter- Documented observations, impressions and incidents in client case plans- Ensured the shelter was a safe and hospitable place via clear communication, crisis intervention techniques, de-escalating conflict- Made referrals to other community agencies- Conducted outreach in various community settings

- Established a small motorcycle company with Vietnamese partner specializing in custom bikes, repairs and rentals for trips throughout Vietnam.

Grade School Coordinator 2010-2011Promoted to consolidate and coordinate curriculum planning, collect and review student assessment data, facilitate teacher observations and feedback as well as providing support, assistance and encouragement to teachers. Reported directly to Director of Studies.- Directed the after-school program in partnership with peers on a rotational basis.- Created and implemented curriculum that incorporated technology.- Established monthly meetings to facilitate planning and communication.Grade 5&6 Lead Teacher 2009-2011Grade 2 Lead Teacher 2007-2009Recruited to improve upon a curriculum that lacked a basic framework and a common direction. I guided in-service workshops and collaborated on improving the Literacy and discipline programs.- Cooperated on and implemented a school wide discipline program, which led to a decrease in behaviour problems.- Facilitated the development of assessment portfolios for each student, which helped gather data to guide our curriculum development as well as being implemented as a tool for accountability.- Provided assistance in implementing a guided reading program, which led to improved reading and writing scores with measurable results.- Established a weekly award for individual student achievement, which resulted in improved student behavior and work ethic.

Promoted to bring leadership to a department that had low morale and decreasing profit margins.- Outsourced new dry-cleaning supplier, which resulted in a 25% decrease in costs.- Created relationship with non-profit organization for discarded linen to be distributed among underprivileged communities.- Completed price comparison survey to increase profit by 6% from guest laundered items.- Established bi-weekly meetings with suppliers to monitor quality control.- Award nomination for “Manager of 4th quarter, 2004”.