Jason Stern Email & Phone Number

Nampa, ID, US

Boise, ID, US

Acting COO for an international ERP software company's growth phase - Identified and implemented process improvements within internal and customer projects.- Conducted thorough risk assessments, identifying potential vulnerabilities and implementing security measures to mitigate risks.- Consolidated project management and restructured roles and.

US

I create strategic solutions for businesses and nonprofits in order to increase their impact and effectiveness. Solutions for administration, customer support, marketing, and current information technology infrastructure. Areas: Problem-solving, corporate documentation, department quality control, masterminding, video production, branding and brand.

Toronto, Ontario, CA

Started with a skeleton crew of 3 untrained support agents with a backlog of over 500 unworked tickets and built it into a global team of 30 highly-desired, well-trained IT Professionals. Directed the technical support teams for franchise and engineering applications and data for RBI, supporting four brands: Burger King, Popeyes, Tim Horton's and Firehouse.

Boise, Idaho, US

Managed process improvements to include Change Management, Problem Management and Quality Assurance for the Idaho State Court System.Utilizing a combination of ITIL and Agile, developed Change Management plans and supervised their execution. Revamped change and problem management processes within Service Now platform.Defined change management process for.

Reston, Virginia, US

1901 Group (LEIDOS) assumed the contract, so this is a continuation of the previous position. Sec+ Certified. Manages team that provides technical assistance to computer system and network users or other technical products and services for the SMIT Navy Contract. Implements policies and procedures regarding how problems are identified, received.

Chantilly, Virginia, US

Sec+ Certified. Manages team that provides technical assistance to computer system and network users or other technical products and services for the NGEN Navy Contract. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolution in minimum time to meet Service.

Chantilly, Virginia, US

A+ Certified. Current Security Clearance.- Remote support and request fulfillment for computers, printers, mobile devices, and peripherals support utilizing experience with Microsoft Windows OS, versions 10, 8 and 7, HP Service Manager ticket management software, Remote Desktop Hardware/Software troubleshooting, network troubleshooting, knowledge of.

Oversight of administration, customer support, marketing, Info-tech, and the foreign affairs departments for QC Enterprise, a market software trading company. Responsible for crafting corporate documentation, advising the CEO on brand/department quality control, and masterminding video production, branding and brand segmentation. I also assisted the CEO.

• Established print, marketing, media, fundraising and youth development departments
• Determined schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
• Developed and implemented maintenance policies and procedures
• Counseled employees and volunteers about work-related issues and assisted correction of job-skill deficiencies
• Initiated personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures

Built coalitions, Organized and chaired monthly meetings of the Republican Party of Livingston Parish, hosted and emceed candidate forums and community events

• Constructed a team-style staff environment that utilized negotiation and problem solving skills, strategic and operational plans and priority budgeting for projects;
• Inspected, tested, and measured completed work and monitored employees' work levels and review work performance
• Established scope and objectives for six volunteer teams of professionals (legal, educational, pastoral, medical, media and grassroots); conducted monthly goals and strategy sessions ultimately mobilizing thousands of.
• Managed inter-disciplinary teams for a Voter Registration and Education Project that reached 425,000 homes and registered 35,000 new voters in three months
• Coordinated and requisitioned materials and supplies for a Hurricane Katrina Rapid Response Disaster Effort that mobilized thousands of churches to feed, clothe and shelter evacuees and later rebuild homes and churches
• Inspected and monitored work areas, tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures

Information Technology Help Desk, Troubleshooting, Installation and Repair; Represented the Department as a Liaison to NonProfit Organizations involved with voter registration and political efforts.

Master Of Business Administration - Mba, Organizational Leadership

Bachelor'S Degree, History, Political Science