Jason Stern Email and Phone Number
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Jason Stern personal email
I see details. I see the big picture -- simultaneously. I'm a practical creative visionary.My current position is as the acting COO of a growing ERP company. Before that, I built and led a global technical support team with 45 direct reports for Restaurant Brands International. I previously served as the Process Improvements Manager for the Idaho State Courts System where I supervised change management, problem management and quality assurance. Before that, I served as a Technical Lead Manager for the US Navy SMIT Contract - solving IT problems for a network of 750,000 Navy machines and networks.I try to keep my mind focused on learning, so I create art through woodworking, photography, painting or by playing musical instruments. Grounded creativity is how I roll. I'm a solutions architect who "gets the job done," and maintains composure under the most stressful conditions. Never one to shrink back from a challenge, I have honed my skills in Leadership Training, Organizational Management, Business Development, Project Management, Procurement, Purchasing, Design and Teaching. Helping businesses grow and succeed makes me an excellent candidate for positions in Executive leadership, Business Development, Project Management, and Organizational Efficiency. A Louisiana native, currently residing in Boise, Idaho, I understand what has made America great and I maintain a desire to help people grow and keep this country's backbone strong.With over twenty years of leadership experience, I have found that bigger is not always best. Sometimes it is the elite "strike team" that most effectively accomplishes the greatest objective. By understanding both the larger goals as well as the tools, personnel and equipment necessary to reach them, problem solving, attention to detail, and the ability to participate, lead, and influence in a team environment takes us to a well-defined finish line and prepares us for successes ahead.
Comptia
View- Website:
- comptia.org
- Employees:
- 1306
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ComptiaNampa, Id, Us -
Acting Chief Operations OfficerAace Software Jul 2024 - PresentBoise, Id, UsActing COO for an international ERP software company's growth phase - Identified and implemented process improvements within internal and customer projects.- Conducted thorough risk assessments, identifying potential vulnerabilities and implementing security measures to mitigate risks.- Consolidated project management and restructured roles and responsibilities of related team members. -
OwnerTrue North Solutions, Llc Feb 2002 - PresentUsI create strategic solutions for businesses and nonprofits in order to increase their impact and effectiveness. Solutions for administration, customer support, marketing, and current information technology infrastructure. Areas: Problem-solving, corporate documentation, department quality control, masterminding, video production, branding and brand segmentation. I also assist in visualizing company goals, fundraising and developing strategies for communication with high-touch clients and discovering value-added features for product strategies. -
Engineering And Product Technology Support DirectorRestaurant Brands International Oct 2022 - Mar 2024Toronto, Ontario, CaStarted with a skeleton crew of 3 untrained support agents with a backlog of over 500 unworked tickets and built it into a global team of 30 highly-desired, well-trained IT Professionals. Directed the technical support teams for franchise and engineering applications and data for RBI, supporting four brands: Burger King, Popeyes, Tim Horton's and Firehouse Subs.- Developed and trained four comprehensive technical support teams totaling 30 direct reports across four US time zones and globally (India and Latvia), managing SAAS support through Web, Email, Live Chat, and Phones.- Administrated KPIs, runbooks, and data analytics, utilizing Agile methodologies for meaningful adjustments and continuous improvement initiatives.-Streamlined project workflows and increase team collaboration, resulting in improved efficiency and product delivery, resulting in on-time SLAs and increased efficiencies by 200% YOY.- Collaborated with Product and Engineering Managers weekly to identify bugs and coordinate feature development needs, tracking achievements and scheduled sprints via Jira reports.- Directed ServiceNow, Confluence, Jira, Zendesk product administration, to include maintaining roadmaps, sprint planning, backlog grooming, and task tracking, leading to enhanced project visibility and coordination and ensuring efficient utilization of tools for project management and support operations. -
Process Improvement ManagerIdaho Courts Oct 2021 - Nov 2022Boise, Idaho, UsManaged process improvements to include Change Management, Problem Management and Quality Assurance for the Idaho State Court System.Utilizing a combination of ITIL and Agile, developed Change Management plans and supervised their execution. Revamped change and problem management processes within Service Now platform.Defined change management process for defect and enhancement management.Lead Change, Test, Quality Assurance Management Process improvement efforts.Developed effective management processes such as: designing task platforms, delegating personnel to each function, and documentation of the knowledgebase. -
Technical Lead ManagerLeidos Jun 2021 - Oct 2021Reston, Virginia, Us1901 Group (LEIDOS) assumed the contract, so this is a continuation of the previous position. Sec+ Certified. Manages team that provides technical assistance to computer system and network users or other technical products and services for the SMIT Navy Contract. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolution in minimum time to meet Service Level Agreements. Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes. Drives product supportability. Coordinates customer service activities with other internal functions. -
Technical Lead ManagerPerspecta May 2020 - Jun 2021Chantilly, Virginia, UsSec+ Certified. Manages team that provides technical assistance to computer system and network users or other technical products and services for the NGEN Navy Contract. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolution in minimum time to meet Service Level Agreements. Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes. Drives product supportability. Coordinates customer service activities with other internal functions. -
It Service Desk ProfessionalPerspecta Dec 2018 - May 2020Chantilly, Virginia, UsA+ Certified. Current Security Clearance.- Remote support and request fulfillment for computers, printers, mobile devices, and peripherals support utilizing experience with Microsoft Windows OS, versions 10, 8 and 7, HP Service Manager ticket management software, Remote Desktop Hardware/Software troubleshooting, network troubleshooting, knowledge of information assurance and cyber-security. -
Chief Of OperationsTfj/Qc Enterprise Aug 2015 - Nov 2016Oversight of administration, customer support, marketing, Info-tech, and the foreign affairs departments for QC Enterprise, a market software trading company. Responsible for crafting corporate documentation, advising the CEO on brand/department quality control, and masterminding video production, branding and brand segmentation. I also assisted the CEO with company vision, fundraising and high-touch clients and helps the chief strategies officer discover value-added features for product strategies.
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Vice PresidentAmerican Judicial Alliance Jan 2010 - Dec 2012• Established print, marketing, media, fundraising and youth development departments• Determined schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel• Developed and implemented maintenance policies and procedures• Counseled employees and volunteers about work-related issues and assisted correction of job-skill deficiencies• Initiated personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures
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ChairmanRepublican Party Of Livingston Parish 2005 - 2012Built coalitions, Organized and chaired monthly meetings of the Republican Party of Livingston Parish, hosted and emceed candidate forums and community events
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Vice PresidentLouisiana Family Forum Jan 2000 - Dec 2009• Constructed a team-style staff environment that utilized negotiation and problem solving skills, strategic and operational plans and priority budgeting for projects; • Inspected, tested, and measured completed work and monitored employees' work levels and review work performance• Established scope and objectives for six volunteer teams of professionals (legal, educational, pastoral, medical, media and grassroots); conducted monthly goals and strategy sessions ultimately mobilizing thousands of grassroots activists• Managed inter-disciplinary teams for a Voter Registration and Education Project that reached 425,000 homes and registered 35,000 new voters in three months• Coordinated and requisitioned materials and supplies for a Hurricane Katrina Rapid Response Disaster Effort that mobilized thousands of churches to feed, clothe and shelter evacuees and later rebuild homes and churches• Inspected and monitored work areas, tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures -
It Professional And Nonprofit LiaisonLouisiana Department Of Elections 2001 - 2002Information Technology Help Desk, Troubleshooting, Installation and Repair; Represented the Department as a Liaison to NonProfit Organizations involved with voter registration and political efforts.
Jason Stern Skills
Jason Stern Education Details
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Eastern UniversityOrganizational Leadership -
Louisiana State UniversityPolitical Science
Frequently Asked Questions about Jason Stern
What company does Jason Stern work for?
Jason Stern works for Comptia
What is Jason Stern's role at the current company?
Jason Stern's current role is Experienced COO, IT Project Manager & QA Director | Streamlining Operations & Enhancing Efficiency.
What is Jason Stern's email address?
Jason Stern's email address is js****@****tia.org
What schools did Jason Stern attend?
Jason Stern attended Eastern University, Louisiana State University.
What are some of Jason Stern's interests?
Jason Stern has interest in Politics, Children, Arts And Culture.
What skills is Jason Stern known for?
Jason Stern has skills like Nonprofits, Leadership, Public Policy, Public Speaking, Strategy, Strategic Planning, Fundraising, Training, Newsletters, Grassroots Organizing, Legislative Relations, Non Profits.
Who are Jason Stern's colleagues?
Jason Stern's colleagues are James J. Jones, Ryan Van Wagener, Mabu Sebola, Jeff Lareau, Kristin Lodolce, Dave Tombrown, Ahmed Elnagar.
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