Led the successful launches of multiples departments in two VC-backed scale-ups, driving strategic growth that contributed to both companies' acquisitions by publicly traded firms. Past 5 years Documented track record of the following:* Building, leading, and scaling Account Management & Customer Success* 580% revenue growth through strategic client expansion, renewal, and upsell initiatives in 5 years * Part of exec team that revitalized customer success in preparation for sale of org, reducing monthly churn from a company historical low of 49% to achieving GRR of 84%, through execution of strategic engagement, retention, and process optimization initiatives in 7 month term* Trailing YOY NRR 101.5% in 2 years * Leveraging tool stacks such as Salesforce, HubSpot, Totango, Jira and Power BI * Developing team member success through coaching, mentoring, and structured development plans.Key Macro level impact skills include:Increasing NRR Net Revenue RetentionDecreasing Onboarding TTV Risk Scoring Model & executable process rollouts in CSS (Totango)Global Metrics Dashboard(s): All Post Sales in CSS (Totango)Increasing LTV Life Time ValueLevel of Effort Scaleability ModelCustomer Segmentation modelsTAO Total Addressable Opportunity Models via PWBIRACI implementations and iterations for ideal cross-departmental collaborationIterative SOP roll outsScaleable Staff Training PlaybooksData driven decision making