Offering self-storage investments for passive investors, management services for self-storage owners, and consulting services for self-storage acquisitions.

Commercial Real Estate /Acquisitions and Asset Management

Commercial Real Estate /Acquisitions and Asset Management

General Partner - Head of Asset Management

Commercial Real Estate /Acquisitions and Asset Management

* Successfully migrated 200+ mailboxes from onsite Exchange to Office 365 Exchange. * Manage, support, and deploy +50 Microsoft Servers at co-location.* Manage, support, and deploy all desktop computers for entire cooperate staff (~100+ persons).* Manage, support, and administer Office 365 for the entire corporation.* Manage and support Atlassian (JIRA/Confluence) instances corporate wide. * Technical Support for sales reps and clinics with Luprolink (Lupron Depot) software and hardware support issues.* Manage all on-boarding and off-boarding duties for all IT needs (accounts, permissions, equipment, etc...) for employees.

• Oversee and manage daily operations for IT Service Desk.• Manage and lead IT Service Desk staff (3 FTE's and 5-7 student workers), included but not limited to, hiring and disciplinary actions, performance reviews, career development, defining priorities, ensuring proper training, and establishing work schedules.• Re-engineer current manual IT Services business processes, document requirements, creating current state processes flows, develop future processes flows, and creating future state functional requirements for the ITSM tool. • Analyze monthly data on calls open but not forwarded to tickets to determine training opportunities, gaps in First Call Resolution, and improving overall customer experience. • Manage and operate the IT Service Desk with Lean Six Sigma (Lean IT) and ITIL principles.• Analyze incident data to determine the appropriateness of the information for knowledge base articles; managing knowledge base articles. • Communicate IT related events with the college campus, this includes students, facility, and staff.• Act as an escalation point when needed. Develop and maintain ticket escalation processes to ensure high-level customer service. Help determine the root cause of issues and communicate appropriately to stakeholders. Identify trends and utilize information to improve processes.

Data Standards and Process Analyst• Created a catalog of internal data governance business process and of Claims business processes, enabling consistency and efficiency within the Data Governance organization.• Cataloged, rationalized, and standardized all current state data governance documents to evaluate current state of data governance standards. • Built out future state data governance standards centered on the Data Management functional areas as defined by DAMA (The Data Management Association). • Built the Claims Administration System (CAS) current state data dictionary, via reverse engineering the User Interface (UI). Compiled and analyzed the data dictionary of approximately 850 attributes and List of Values (LOVs).Business Analyst on the MRM Project• Worked with the Marketing department to build out a completely new Member Relationship Management MRM (CRM - Customer Relationship Management) system during the requirements phase. This includes the Sales, Service, and Campaign Management threads.• Analyzed and rationalized the measures and dimensions for 40+ current reports for Sales (policy sales) and Servicing (existing policyholders); categorizing and removing duplicates; consolidating into one reporting requirements document. • Successfully facilitated the elicitation of data requirements for future state reporting requirements for the Marketing acquisition and policyholder campaigns. Consisted of 37 current state reports and 2 end-to-end business process that were analyzed to gain understand of current data requirements. • Built out a current state data dictionary for MRM; consisting of all source systems attributes and their dimensions, approximately 2300 attributes defined and analyzed

I conduct information systems inventory management for all the hardware, software, and licensing across the global enterprise. I pull data from diverse sources of record for hardware, software, licensing, etc., synthesize the data into a central system, and create dashboards for use by IT leadership. As part of that, I made sure the enterprise is compliant for information security to align with regulations. In addition, I work directly with clients to gather requirements and conduct testing of lifecycle plans, along with writing the related documentation and creating efficient processes within that effort.IT LEAN SIGMA PROCESS ADVISOR/SUBJECT MATTER EXPERT**Realized over $4.4M in soft savings across four Lean Sigma projects.**Utilizing the Lean Sigma process methodology, saved over $1.5M in costs after identifying two flaws in the employee off-boarding business processes.SHAREPOINT 2010 SITE ADMINISTRATOR/SUBJECT MATTER EXPERT– I work directly with clients to gather requirements and develop SharePoint sites, InfoPath forms, Designer workflows, and set security specifications to meet their needs. **Saved approximately $6K per site per year across 70 sites by eliminating process gap in enterprise SharePoint deployment.

In San Ramon, I was engaged in a large project for Spatial Enterprise Information Object development and also in an effort to introduce data quality governance across the IT enterprise. SPATIAL ENTERPRISE INFORMATION OBJECT PROJECT ANALYST – Enterprise architecture committee member tasked to develop Top Ten Data Types for a first-ever GIS/GEO system for Chevron. I worked closely with end users and stakeholders to gather requirements for information needs. The end product included a data dictionary, the projected impacts to the enterprise, potential benefits, and an early data model. **Delivered the first standardized Enterprise Information Object project to be reviewed and endorsed by enterprise committee, well ahead of projected deadline.** Introduced Data Quality Governance across IT enterprise; developed introduction and approaches presentation used by all IT departments across Chevron. IT DATA GOVERNANCE – As a Lean Sigma Green Belt, I am a solid advocate for process improvement, which gave me enthusiasm for developing a data quality governance policy and procedure that I deployed across the entire IT group. With input from industry leaders such as IBM, Accenture, and Deloitte, I developed two presentations—“Introduction to Data Governance” and “Approaches to Implementing Data Governance”.

As part of the Data Management Solutions Division, I was a Global Information Link (GIL) Integration Team Member, Oracle Database Administrator, and Subject Matter Expert for all Windows environments. I provided TCL script development to automate installation of Oracle client products including NET, ODBC, OLEDB, and OO40 and developed standard procedures for user acceptance testing.

I was recruited as a Level II / Level III Desktop Engineering Support to support all hardware, software, and imaging components for all models of laptops or desktops spanning the entire hardware lifecycle. At the time, I used Norton Ghost to maintain images and develop documentation. I tested new software within a test environment prior to implementation and built the image for new software deployments. As the pinnacle of support personnel, I supported all C-level executives in the company and handled any escalations from the lower level support teams. LANDESK - Due to an unexpected network issue, I built a convincing business case for implementation of LANDesk endpoint management software. I led a team to rapidly implement the software to provide remote control of desktops within the enterprise. Prior to the rollout, every individual piece of hardware or software had to be inventoried by hand to provide a baseline since one was not already in existence. My team was able to complete the inventory and rollout within a very tight time frame.

GE IT Solutions was purchase by CompuCom (2002) and is now defunct. I provided Tier II and Tier III support for 400 remote users and 800 on-site users on issues escalated by offshore Tier I support personnel. Managed several IT projects and gained Six Sigma Green Belt Certification.RESOLVE ON FIRST CONTACT RATE – Tier II and III support teams were being swamped with escalated issues that should have been within the capabilities of the Tier I offshore team in India. Upon investigation, I discovered the offshore team not only did not have any remote control tools at their disposal, they also had the incorrect knowledge base. By determining the correct knowledge base entries that were needed or required update, and implementing remote access tools, I was able to increase the Resolve on First Contact (ROFC) rate from 44% to 82% and save the customer $743,000. SALES TEAM LAPTOP DEPLOYMENT – GE had acquired a company—and as part of the integration of the sales team, the users’ laptops needed to be replaced to achieve standardization and supportability. I managed the resistance to change, advocated heavily for replacement/migration of data, and successfully replaced all devices for sales team of about 50 employees.